Job Description

Our Company

Changing the world through digital experiences is what Adobe\xe2\x80\x99s all about. We give everyone\xe2\x80\x94from emerging artists to global brands\xe2\x80\x94everything they need to design and deliver exceptional digital experiences! We\xe2\x80\x99re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We\xe2\x80\x99re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe\xe2\x80\x99s all about. We give everyone\xe2\x80\x94from emerging artists to global brands\xe2\x80\x94 everything they need to design and deliver exceptional digital experiences. We\xe2\x80\x99re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We\xe2\x80\x99re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Challenge

The Adobe Consulting Academy is a comprehensive development program crafted to cultivate the brightest university candidates for growth and success in customer-facing consulting roles at Adobe both business and technical. At Adobe, we strive to define the next level of world-class customer experience, and that starts with you!

We\'re looking for goal-oriented people who thrive in fast-paced, collaborative environments and are eager to apply their problem-solving skills to real business challenges. Our Associate Consultants are members of Adobe\xe2\x80\x99s Consulting team. They explore and learn about multiple Adobe products (such as Analytics, Target, Campaign, Experience Manager, etc.) and engage customers on sophisticated multi-technology projects. They work within multi-functional teams to craft leading-edge recommendations and strategies, and they develop skills to collaborate with a broad range of team members, including executives, business partners, engineers, project operations, quality assurance, project managers and product management.

First Phase: Foundations and Integrations

Initially, Associate Consultants will onboard through our best-in-class enablement program, to strengthen soft skills, and learn the basics about Adobe products. Associates will learn how to diagnose customer problems and obstacles through use-case workshops, how to approach difficult conversations and get hands-on training experiences with Adobe solutions.

Second Phase: Understand ACS Ecosystem and Solutions

During second phase, Associate Consultants will focus on developing core professional skills -- such as communication, team dynamics, critical thinking, thought leadership, etc. Associates will also learn about how our Adobe Customer Solutions (ACS) teams work together and deliver value to our customers across roles like Customer Success Managers, Technical Support Engineers, Technical Account Managers, and more. Associates will shadow senior team members on customer projects and participate in the creation, development, and delivery of recommendations.

Third Phase: Deliver Leading-Edge Customer Experience

Upon successful completion of the first and second phases, Associates will be ready to craft their own path in one of the consulting roles and begin applying the skills and expertise curated, to develop strategies and solutions that will meet and exceed our customer\xe2\x80\x99s needs and take their business to the next level.

Throughout this process, we will mentor you and share feedback on how you\xe2\x80\x99re progressing via regularly scheduled meetings and quarterly career Check-Ins.

What You Will Be Doing

• Serving as a trusted advisor to customers. Building & growing relationships.
• Understanding and detailing customers\xe2\x80\x99 business and technical goals and requirements.
• Collaborating with Adobe team members to craft and execute solutions both business and technical that help customers realize value and return on their investments from their Adobe solutions.
• Thinking strategically about people, process, and technology challenges.
• Supporting customers in the development of goals, timelines, and expectations.
• Encouraging organizational change, adoption activities, and digital maturity.
• Providing onsite and production support for major events and rollouts.
• Leading and guiding customers through sophisticated environment changes.
• Delivering pro-active and preventative recommendations and standard methodologies.
• Crafting sophisticated customer datasets using Adobe and other solutions.
• Performing statistical analyses to derive insights, then preparing and communicating insights and recommendations to customers.
• Driving insights and opportunities with analytics reporting and dashboards and data technologies.
• Providing pro-active notifications of upcoming releases and possible impact.
• Sharing your observations of customers\' challenges with our internal teams to improve outcome and customer experience.

What you need to succeed

• Bachelor\xe2\x80\x99s degree required. Nice to have at minimum a minor in a relevant Computing/STEM, Business Administration, Marketing, Management Information Systems, Computer Science, Engineering, or MIS.
• Fundamental knowledge of network technologies and data management
• Experience with one or more of the following preferred: technology/software/SAAS concepts, custom software development processes and methodologies (including running Agile projects), technology project management, customer relationship management and governance
• A plus, but not required --- Foundational knowledge of HTML, Ruby, API, XML, JavaScript, SQL, statistics, machine learning, and/or object-oriented programming languages
• A plus, but not required --- Ability to solve technical issues (Java, web-server, network, OS, DB/SQL)
• Passion and dedication to seeing your customers succeed
• Ability to demonstrate, good communication skills (both verbal and written), leadership, attention to detail, good interpersonal skills, experience working on a team and enjoy collaborating with others.
• Self-initiative, confidence, & resourcefulness. A desire to roll-up your sleeves and dig deeply into a business. Passionate about exceeding expectations.
• Organizational skills and attention to detail. Ability to prioritize numerous tasks.
• Willingness to relocate to Austin, or Chicago for the first two years of onboarding, and openness to the potential to travel up to 80% once assigned to active customer engagements; but also the ability to work and collaborate optimally in virtual and hybrid environments.

If you\xe2\x80\x99re looking to make an impact, Adobe\xe2\x80\x99s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $64,800 -- $112,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other\xe2\x80\x99s employees.

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