Job Description

These are exciting times and this team was created out of the need to shift from a transactional engagement with our customers to a service excellence experience. We have combined the 24/7 Crisis, Triage & After Hours team with the EAP Telephonic team, and now Confide clinicians have joined the team. You will have the opportunity, in this role, to influence and help shape a culture that provides a personal navigation experience that is seamless, efficient and heartfelt.

As a 24/7 Clinical Navigation & Support Care Manager, you will meet the customer where they are, as each clinical situation is unique and will require a flexible approach regarding the individual circumstances or product. Our goal is to help customers navigate the mental health system, utilize their benefits and access the right care at the right time. Whether it is the white glove concierge service approach of Confide, an EAP telephonic consultation, risk assessment during a crisis, or a need for navigation services, we will welcome the customer and seek to deliver a guided, predictable and streamlined care experience for customers. We will address in the moment needs of the customer, provide solution focused interventions, a plan of action, referral to resources and follow-up calls as long as needed.

The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, case management and solution focused therapy with a passion to deliver a service experience that exceeds the customer or provider\'s expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, as well as scheduled calendar appointments. The team is staffed 24/7 in support of the full organization.

The CM performs some or all of the following functions:

• Clinical case assessment of needs and crisis risk assessment
• Employee Assistance Consultation (EAC) for employer
• Employee Assistance Telephonic Consultation for employees and members of household
• Behavioral Telephonic Consultation
• Confide Services assessment
• Brief Case Management

Duties and Responsibilities:

• Assess the customer\'s immediate risk and need, and provide clinically appropriate referrals for care and treatment
• De-escalate and safety planning
• Use clinical expertise, professional judgment and best practice
• Determine the biopsychosocial need(s) of the customer
• Provides customers with solutions and next steps
• Assist customers with navigating access to care
• Perform research for community and educational resources to assist customers in their journey when needed or refer to Community Support Program
• Educate customers about their benefit plan coverage, how to access coverage via digital application and platforms
• Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process
• Demonstrate the ability to be agile and flexible in their work process.
• Deliver excellent clinical judgment and interpersonal communication skills
• Exemplify diplomacy with customers and providers who may not be receptive to the information shared
• Understand confidentiality and privacy regulations
• Demonstrate excellent verbal and written communication

Qualifications:

• Requires a Master\'s degree or PhD in a mental health field with current independent licensure in the state of employment (LADC, LPC, LMHC, LCSW, LMFT, RN or LP).
• 5 plus years post licensure and experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy and managed care experience preferred.
• Knowledge and experience with Employee Assistance Programs (EAP).
• CEAP certification optional.
• Knowledge and experience with the application of ASAM\xc2\xae, MCG \xc2\xae, and LOCUS/CALOCUS \xc2\xae criteria preferred.
• Spanish speaking preferred
• Proficient with multiple software and system applications.
• Demonstrated ability to set priorities including, but not limited to time management and organizational skills
• Passion for integrated health care approach to improve physical and emotional functioning

REQUIRED WORK HOURS:

Full time job with a minimum of forty hours per week five days a week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends and holiday time.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,400 - 104,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That\'s why you\'ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you\'ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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