Job Description

We are one growing team with one powerful goal \xe2\x80\x94 and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we\xe2\x80\x99re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.

The Opportunity

The Academic Advisor serves as the student\'s connection to the SNHU community. The Academic Advisor provides an unparalleled level of service and partnership to our students using our institutional commitments including: Mission, Vision, Culture Statement, SNHU core values and competencies, SNHU Service and Support Brand Values, and the Advising goals. Our advising model focuses on engagement with our online students to deliver a world-class level of leadership that positively impacts every learner we serve.

The Academic Advisor provides exceptional service to students focusing on our goals: student success, student persistence, and student satisfaction.

In this Role:

Uphold SNHU\'s Mission, Vision, Core Values and Core Competencies.

You will use systems and reports daily to improve student success, and satisfaction.

You will deliver upon the Customer Experience (CX) framework in every interaction.

You will use the Student Engagement Guide to holistically outreach students.

Support all newly assigned students using the New Student Orientation guide.

Demonstrate a warm and engaging approach with a commitment for ongoing development

You will review internal communication channels to stay informed and ensure delivery of accurate information.

Use policies within University Catalog and Employee Handbook to best support students

You will establish long-term relationships with students navigating their academic journey

Track student information across multiple systems

Help with commencement ceremonies and reception events.

Attendance, punctuality, consistency are essential functions of this role.

Other responsibilities as assigned.

Minimum Qualifications:

Conferred Bachelor\'s degree

What We Are Looking For:

One year of experience in a professional setting including:

Customer service

Admissions or sales

Higher education, advising, tutoring, coaching, or counseling

Willingness to grow in a feedback rich environment by connecting with peers and supervisors

Work Schedule: Monday-Friday Hours

• 4 Day Shifts - Monday to Thursday from 8:00 AM to 4:30 PM or the 9:00 AM to 5:30 PM option (In your time zone)
• 1 Evening Shift - Friday

from 12:30 PM to 9:00 PM every week (In your time zone) * 1 Weekend Shift a Term

\xe2\x80\x8b Salary: $45,500

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we\xe2\x80\x99ll shape the future of education by transforming lives\xe2\x80\x94beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.

Southern New Hampshire University