Job Description

Position Information

Recruitment Number 1270
Number of Vacancies 1
Working Title Academic Tech Support Specialist- REPOSTED
Classification Title User Support Specialist III
Proposed Salary to be Offered Commensurate with experience, beginning at $54,000
Appointment Percentage (Budget) 100
Position Summary

The Academic Technology Support Specialist works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing various technology-based learning tools. Other key elements of this position include assisting faculty, staff, and students with maintenance and support for classroom and media technologies, distance/online education, digital signage, and instructional applications. The Academic Technology Support Specialist works alongside other ITS staff with planning, installation, integration, and security of these technologies, keeping consistent with best practices. This position requires excellent problem-solving and communication skills, as well as a proven ability to use current and emerging technologies. This position will need to offer support and in-service instructional workshops and other campus activities.

This position reports to the Director of IT Client Services, working within the established goals and priorities consistent with Information Technology Services.
Position Type Staff/Administrative
Pay Basis Annual (A-Basis)
FLSA Exempt
Contingent Upon Funding No
Is this position eligible for employment sponsorship, (H1B or PERM)? No
Required Qualifications

• Associate\'s Degree in a Technology related field or equivalent field related experience.
• At least 2 years of experience in information technology/educational media.
• Experience supporting classroom presentation technology and AV control systems.
• Experience with classroom technologies (e.g. HyFlex)
• Experience with learning technology solutions.
• Experience with Microsoft Office\\Office 365 Suite applications.
• Experience with Microsoft Share Point.
• Excellent organization and problem-solving/troubleshooting skills and effective public speaking, presentation, and listening skills.
• Knowledge of the effective use of the most current methods and technologies for desktop publishing, website content management, and graphics design.
• Experience creating end-user support documentation.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Excellent project management skills and keen attention to detail.
• Ability to work independently, manage competing priorities and meet deadlines.
• Ability to interact effectively and collaboratively with coworkers, vendors and constituent
• Experience working with Windows and Macintosh computer systems.
• Excellent testing and quality assessment skills.
• Proficiency in analyzing data and developing logical solutions.

Preferred Qualifications

• Bachelor\'s degree in technology related field of study.
• 4 years\' experience in Information technology/educational media.
• Experience with classroom technologies.
• Experience with streaming video and digital video editing.

Physical Demands

Reasonable Accommodations
UWL provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 608.785.8013. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

All position descriptions are required to provide physical demands and working condition/environment and may not be published in the job announcement. For information on the physical demands and/or working conditions/environment for this position, please contact Human Resources at or 608.785.8013.
Working conditions and environment

• Office setting
• Given the need to also service the campus community outside of the office setting, the candidate must also be able to climb, bend and lift up to 30 lbs.

Miscellaneous Information

Information about your benefits

Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:

• excellent flexible health insurance with low co-pays and good coverage.
• paid holidays and sick days.
• sick leave may be converted at retirement to pay for health insurance post-work at UWL.
• after 5 years of employment, you become vested in our retirement system which ensures income post-career.
• benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.

Learn more at:
Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

Information about UWL and the Surrounding Region

The University of Wisconsin-La Crosse (UW-La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.

For more than a decade UW-La Crosse has been named one of Kiplinger\'s 100 Best Values in Public Universities and has appeared prominently on the U.S. News & World Report list of \xe2\x80\x9cAmerica\'s Best Colleges\xe2\x80\x9d for more than 15 years, and is ranked #4 on its list of the Best Regional Public Universities in the Midwest.

With a student population of roughly 10,500, the university offers 91 undergraduate programs, 21 graduate programs, and 2 doctoral programs through the following three colleges, the College of Arts, Social Sciences, and Humanities, the College of Business Administration, and the College of Science and Health, as well as the School of Education. There are over 600 full-time faculty and instructional academic staff, 75 percent of whom hold terminal degrees. UW-La Crosse boasts a retention rate (freshmen returning as sophomores) of 84 percent, graduation rate (degree within six years) of 70 percent, and is among only 12 institutions cited nationally by the American Association of State Colleges and Universities for its success in linking campus culture and university leadership to outstanding graduation rates.

UW-La Crosse\'s strategic plan Sustaining Excellence continues to move our community forward through its four pillars: increasing community engagement, achieving excellence through equity and diversity, investing in our people, and advancing transformational education. More information about the ongoing work of Sustaining Excellence is available at .

The UW-La Crosse campus is in southwestern Wisconsin, nestled in a residential area of the City of La Crosse and positioned as part of a larger metro area with a population close to 140,000. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored nineteenth century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation. More information about the La Crosse metro area can be found here: .

Learn more about UW-La Crosse here:

AA/EO Statement
The University of Wisconsin-La Crosse is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWL, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
UW-La Crosse\'s diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as \xe2\x80\x9c\xe2\x80\xa6 our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse ranks 6th nationally among the Top LGBTQ-Friendly Colleges for 2018-19 by AffordableCollegesOnline.org (ACO).

Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see or contact the University Police Department at 608.785.9000.
Redbook Position Yes
Division/College Administration and Finance Division
Description of College / Department / Program / Division / Unit

The Division of Administration and Finance is committed to providing quality campus services to faculty, staff, students and external constituencies in support of the university\'s mission of teaching, research, and public service. The division includes Facilities Planning & Management, Budget, Human Resources, Information Technology Services and Police & Parking Services.

Posting Detail Information

Posting Detail Information

Posting Date 08/09/2022
Continuous Recruitment Yes
Continuous Recruitment First Review Date 08/31/2023
Close Date
Special Instructions

Application deadlines

TO ENSURE CONSIDERATION: Priority consideration is given to those candidates who apply by the listed \'First Review Date\'. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Confidentiality of Applicant Materials
UWL is a state agency and subject to Wisconsin\'s Open Records Law. UWL will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin\'s Open Records law. In certain circumstances, the identities of \xe2\x80\x9cfinal candidates\xe2\x80\x9d and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
Position Contact Name David Kim, CIO
Position Contact Email hrinfo@uwlax.edu

University of Wisconsin-La Crosse