Job Description

Company Description

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg\'s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.



The Academic Technologist serves as the primary point of contact for Information Technology needs for faculty and staff in designated academic departments and works to systemically improve IT literacy. As part of the Academic Liaison for Computing team, the successful candidate is expected to cultivate the effective and innovative use of e-Learning resources through positive professional working relationships, awareness of and expertise in discipline-related IT resources, and consultative, just-in-time support. The Academic Technologist provides training and customized support to faculty across designated disciplines in the area of academic technologies that promote student engagement, learning, and success.

PRIMARY RESPONSIBILITIES:

• Proactively develop positive, professional working relationships with academic personnel.
• Maintain awareness of emerging technologies and trends, and develop useful expertise with current IT resources and practices relevant to the designated academic areas.
• Serve as the main point-of-contact for technology support of designated academic personnel.
• Provide tier 1, 2, or 3 troubleshooting and service of computer and telecom equipment used by designated academic personnel, and coordinate resolutions with other user support staff.
• Provide and promote excellent customer service through courteous, informed, accessible, and professional engagement.
• Collaborate with instructors and researchers to identify, develop, and implement appropriate technology solutions for teaching and learning.
• Initiate and develop small- to medium-sized academic computing projects that support teaching and learning across multiple departments.
• As part of the Academic Liaison for Computing team, perpetuate a culture of effective and innovative integration of pedagogy and technology based upon research and industry best practices.
• Consult with instructors to design, develop, and implement specific course-related instructional strategies with technology, especially related to the University\'s Learning Management System, Moodle.
• In coordination with other members of the e-Learning team including the Faculty Director of Online and Blended Learning Pedagogies, manage e-Learning support of designated academic personnel to resolution in a \'train as you solve\' fashion.

ADDITIONAL RESPONSIBILITIES:

• Plan and deliver individual or group faculty development workshops in response to faculty instructional needs and specific course modalities.
• Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.
• Support and participate in projects brought forward by the Administrative Information Systems and Systems & Networking teams.
• Supervise student workers deployed in troubleshooting and service tasks.
• All other duties as apparent or assigned by supervisor(s).

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• A typical work environment is an office, working at a desk for long periods of time, with visits to faculty and staff offices as needed.
• Regular computer use.
• Lifting and carrying of computer equipment periodically, up to 30 lbs.
• Occasional travel to the Rochester location and other off-site locations may be required.

Qualifications

Minimum Qualifications

• Bachelor\'s degree, preferably in a field related to designated departments.
• A minimum of three (3) years of experience in an IT user support field.
• Proven track record of high-quality customer service in a technology-related environment.

Knowledge, Skills, Abilities

• Ability to develop and maintain collaborative relationships within all levels of the organization.
• Ability to integrate pedagogical concepts and technology to support learning outcomes.
• Ability to teach, mentor, and work collaboratively in a diverse work environment.
• Ability to work successfully in a multicultural environment.
• Ability to be attentive to details; be accurate and precise.
• Ability to work effectively in a team environment and work independently with little supervision.
• Ability to reason, maintain confidentiality, and demonstrate patience, understanding, and empathy.
• Ability to show initiative, organize workflow, manage projects, and handle frequent interruptions.
• Excellent troubleshooting and documentation skills.

Preferred Qualifications

• Master\'s degree or certificate in Instructional Technology.
• At least five (5) years of relevant experience in Information Technology.
• Previous experience increasing end-user technical literacy.
• Experience working with Moodle.

Additional Information

Benefits at Augsburg

Augsburg University offers a competitive and comprehensive total rewards program including:

Medical, dental and vision coverage

A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility

Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US

Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire

Employer-paid STD, LTD and life insurance

Enhanced Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email:

Augsburg University