Job Description

Data-Powered Recruitment Marketing Platform

Our mission is to make it easy for companies to attract and hire great talent

Powered by marketing professionals, Recruitics, helps the most identifiable brands successfully attract their workforce through proven data-driven strategies, marketing, and advertising. Our specialty is building client confidence on a solid foundation of emerging tech, creative media, and client services. Together, we strive to set an example for our company, clients, and competitors in work-life flexibility, career growth, and diversity.

We re a fun group of people who love coming to work and living the Recruitics values: We think, and act, as entrepreneurs, we do things the right way, we work together to provide personal customer service, and we make data-driven decisions.

Job Summary:

Reporting to the Director, Client Services, the Account Director is responsible for delivering an exceptional client experience. Account Directors coordinate, prepare and facilitate regular client meetings and performance reviews for their assigned customers, with the goal of building and maintaining long term client relationships. Account Directors have a deep understanding of the suite of products and processes offered by Recruitics, and they operate in a collaborative way with internal teams, and external partners to deliver those products and/or processes to their clients.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Functionally leads the Account Coordinator and Account Manager in the delivery of an exceptional client experience in keeping with the service strategy outlined by leadership.
• May often serve as the primary point of contact for clients based on their experience building and maintaining those key relationships.
• Leverages a deep knowledge of Recruitics suite of products and services to identify cross-sell opportunities and ensure the client receives excellent service.
• Partners with internal teams and external partners to execute effective marketing plans designed to meet and exceed client objectives. May make key decisions in this area with leadership approval.
• Work closely with our clients on an ongoing basis to discuss goals, identify opportunities, manage budgets, and recommend recruitment marketing services.
• Serve as a strategic resource during QBR creation and delivery, participating in strategic growth projects.
• Provides strategic guidance and ensures client objectives/initiatives are met by the account team.
• Provides strategy for the overall revenue growth of the assigned book of business.
• May often partner with Account Managers to deliver against client needs.
• Client services is a team sport, so Account Directors should be ready to support Account Coordinators, Account Managers and Directors of Client Services with critical action items in support of client needs, as business needs require. Flexibility is critical. Other duties will be assigned as needed.

Required Skills/Abilities:

• Demonstrated ability to build and maintain long-term client relationships through superior customer service.
• At least four years of hands-on experience developing and communicating customized media plans and marketing strategies, based on customer goals.
• Ability to proactively identify new customer growth opportunities and recommendations based on supporting performance data.
• Ability to research new media sources and channels.
• Experience in handling budgets or buying ads.
• Understanding of analytics platforms and ability to create compelling deliverables of marketing performance using analytics.
• Demonstrates organizational skills and ability to multitask effectively and independently in a deadline-driven environment.
• Ability to successfully work in a collaborative environment and identify subject matter experts into any conversation to help solve complex customer challenges and objectives.

Education and Experience:

• 4+ years of digital or online advertising industry experience
• Previous Agency experience is a plus, but not mandatory.

Target Salary Based on Experience

$82,224 - $113,060

Recruitics offers a generous benefits package that includes: Medical, Dental, Vision, Short Term Disability, Life Insurance, Paid Time Off, Parental Leave, Flexible Spending Account, and Employee Assistance Program for all employees, as well as a 401k program, for all eligible full time employees. Applicants must be at least 18 years old to apply. Recruitics is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.

Recruitics