Job Description

The successful candidate will manage the functional area of Implementation for all MDLIVE Clients. Candidate will partner with Sales leadership to provide operational support of client renewal and revenue creation strategies. The successful candidate will be responsible for managing established standard operating procedures and service level agreements for implementations; as project managers lead and define expectations within MDLIVE\xe2\x80\x99S new business Projects. Will be responsible for coordinating with internal cross-functional teams to establish internal business requirements and reporting associated success rates for adherence and project delivery.

Essential Job Functions

• Directly manage strategic/high profile client projects
• Work with a team of project managers with the goal of ensuring organizational structure, design, roles and responsibilities for the Implementation team that aligns with the goals of the business
• Collaborate with multi-disciplinary team leaders on continued scalability, efficiency and process improvement
• Report insight and tactical needs for Senior Director of Professional Services
• Handle 1st level escalations with Implementation teams; escalate appropriately to internal management of client issues and complaints.
• Teach, coach and demonstrate best practices to team
• Use critical thinking skills to proactively manage client issues.
• Execute on and track utilization strategies as agreed upon by Client Success/Sales and Marketing
• Manage the development and improvement of department procedures; drive a continuous improvement mindset within team
• Assist Client Success/Sales through prospective client sales cycles, including but not limited to, solution ideation, platform demonstrations, contract support, and assistance developing strategic telehealth roadmaps.
• Ensure all Implementation projects consistently launch on time with accuracy
• Ensure all implementations are completed on time, within budgetary parameters and meet or exceed the quality and client satisfaction standards set by the company

Required Knowledge/Skills/Abilities

• Strong strategic planning skills
• Individual should possess strong analytical and process management skills and have a broad understanding of business strategy and operations
• Demonstrated ability to identify and resolve complex problems, evaluate risks and alternatives
• Must be detail-oriented and possess strong presentation skills, management skills and communication skills
• Ability to adapt to changing procedures, policies and work environment
• Ability to work with cross-functional teams; must possess strong interpersonal skills
• Ability to influence others
• Ability to communicate effectively and follow written and verbal instructions
• Must be able to handle multiple tasks and work in a fast-paced environment
• Must demonstrate integrity and a commitment to values

Education and Experience

• 7+ years of experience in Professional Services, implementations or similar area
• 5+ years\xe2\x80\x99 healthcare experience
• 5+ years\xe2\x80\x99 experience leading team in a professional environment
• BA/BS degree in Health Care, Business, Finance, Marketing or related field
• Demonstrated planning/organizational skills: ability to plan for both long and short term; ability to work on many issues at once
• Knowledge of staffing projections and ratios

MDLIVE employees may have access to Protected Health Information and/or Personally Identifiable Information that is subject to privacy regulations by state and federal statutes. All employees must comply with all applicable regulations and all MDLIVE policies and procedures for the security and privacy of such information.

EEO Statement

MDLIVE is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. MDLIVE provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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