Job Description

Description :OpportunityWe have an amazing opportunity to join our fantastic Menzies Aviation team as an Account Manager to support the operations in Orlando, FL.We are looking for someone who has a proven track record in Account Management.If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!Key responsibilitiesThe Account Manager will be responsible to assist the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport.You\xe2\x80\x99ll put our people, our customers \xe2\x80\x93 and their customers, at the heart of everything you do.What is in it for you?Firstly, you will be working for the worlds\xe2\x80\x99 largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field.In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.What\xe2\x80\x99s next?If all the above has got you excited and you want to join Menzies Aviation, please hit the apply button!About Us\xe2\x80\xa6.People. Passion. Pride. This is what has driven our teams since 1833.We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents.That\xe2\x80\x99s the big picture \xe2\x80\x93 but at the heart of our business is our people. Whether serving customers landside or airside, above or below the wing, we\xe2\x80\x99re passionate about what we do and take great pride in delivering the best service for our customers.Safety and security are our highest priority. We have a duty of care to look after each other, our customers, and their customers. Not only that but we truly care about the communities where will live and operate.For Further Information See BelowAccount Manager (Alaska Airlines)Reports to: General ManagerLocation: Orlando, FL | MCOOverviewThe Account Manager will be responsible to assist the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport.Main accountabilities include:

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level
• Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
• Monitors performance, taking action to correct any shortfalls
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
• Provides reports as required, and service delivery measurements
• Provides leadership to the management team, developing their skills
• Work shifts as required by the business
• Other duties as assigned
• To report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices, especially those relating to safety and security
• Must follow all security procedures as required

Safety, Security and ComplianceAll employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• Financial management skills awareness.
• Able to communicate effectively with senior level personnel.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• A working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Able to support other stations as required and ensure own station responsibilities are covered with on leave.
• Cargo Handling experience at a high-volume international airport.
• Excellent knowledge of cargo/ramp GSE.
• High School Graduate.
• Must possess a valid State Driver\xe2\x80\x99s License.

Menzies Aviation