Job Description

Requisition 37668: Accounts Receivable AnalystA resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow\'s rail. As part of Norfolk Southern, you\'ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.Primary Purpose:Account Analysts work in our Expenditure Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable for the Miscellaneous Billing customer base which includes a vast array of customers ranging from Fortune 500 companies to individuals. Account Analysts serve as one of our customers\' main contacts and are an integral part of the Norfolk Southern business team. Analysts manage a portfolio of accounts receivables averaging $30M, for up to 3,500 invoices, and will communicate with customers regularly via telephone and email for receivables management. Many of our department\'s employees successfully advance to other groups within Expenditure Accounting and throughout the company.Principle Duties:

• Directly responsible for managing accounts receivable balances timely and efficiently.
• Primary point of contact responsible for identifying and communicating with customers regarding billing issues, unpaid invoices, and payment application, engaging business partners as needed for resolution.
• Builds relationships through exceptional customer service.
• Interact with internal departments (such as Engineering, Government Relations and Real Estate) to research and resolve disputes.
• Setup and lead meetings with internal and external business partners as needed to effectively manage accounts.
• Provide comprehensive updates to Management team and related stakeholders regarding customers\' accounts.
• Escalate potential customer issues in a timely manner.
• Utilize analytical tools to identify trends related to customers, invoices, and payments.
• Identify process improvements to expedite collections efforts, dispute resolution, and payment application. Collaborate with other departments to test and implement enhancements.
• Document standard operating procedures and assist in identifying process risks, helping to improve efficiency and accuracy of processes.
• Assist in monthly reconciliation of balance sheet accounts.
• Ensures accounts receivable transactions are recorded in accordance with Generally Accepted Accounting Principles (GAAP), corporate policy, documented internal controls, and other regulatory requirements.
• Actively participate in own professional development through goal setting as guided by management team.

Job Related Experience:Minimum Level: 1-3 yearsEducation:Preferred Level: Bachelor\'s degreePreferred Majors: Accounting or FinanceLicenses / Certifications:Required: NonePreferred: NoneSkills and Abilities:

• Strong Excel and data analysis skills
• Knowledge of basic accounting procedures
• Excellent time-management and organizational abilities
• Outstanding customer service skills
• Ability to collaborate with cross-functional teams to meet common goals
• Excellent verbal and written communication skills with all levels of internal and external customers
• Flexibility to implement, adapt, prioritize, and multi-task in a fast-paced environment

Career Path:Future Jobs:Supervisor AccountingAssistant Manager AccountingCompany OverviewSince 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country\'s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting .At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

Norfolk Southern