Job Description

Primary Accountability: Effectively process outbound calls by verifying basic demographic information and successfully completing call transfer. Provides quality service and ensures departmental success by assisting collectors with processing outbound calls. Major Duties:

• Follow all updates and established policies and procedures to assure safe, effective and consistent levels of care that are in compliance with federal, state, agency and professional standards.
• Ensure all conversation and data records are accurate and complete.
• Provides quality customer interaction with adherence to policy and procedures.
• Maintain high quality standards while generating calls and completing transfers.
• Effectively handling calls and call transfers and meeting performance standards within one week of completing the training program.
• Contributes to team effort by accomplishing related results as needed.
• Assist in special projects as requested.

Qualifications:

• High School Diploma or GED equivalent preferred, but not required.
• Strong understanding of customer care processes and techniques.
• Ability to work independently.
• Ability to adapt to learning styles to meet the client\xe2\x80\x99s and Berlin-Wheeler, Inc. needs.
• Successful completion of Berlin-Wheeler, Inc. new hire orientation and training.
• Minimum of one (1) year customer service experience, preferred.
• Excellent written, oral and interpersonal communication skills.
• Excellent human relations abilities.
• Exceptional listening, technical and analytical skills.
• Ability to communicate clearly and professionally through both verbal and written skills.
• Strong interpersonal communication skills and the ability to establish and maintain effective working relationships across all levels of BW.
• Ability to multi-task and complete tasks within deadlines.
• Demonstrates ability to work well with employees and management.
• Thrive in a high paced growth company with constant change.
• Self-motivated; ability to function without continuous supervision in a fast-paced environment.
• Ability to proficiently use a computer and various software packages.
• Flexible; good time management; ability to manage multiple tasks.
• Ability to work effectively in a highly confidential environment.
• Ability to operate 10-key device.

Additional Duties: Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor. Job Type: Full-time Pay: $12.00 per hour Expected hours: 40 per week Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• You must reside in the state of Kansas. Do you live in the state of Kansas?

Work Location: Remote