Job Description

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  Job Number:525906
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  Classification:Fiscal Technician 3
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  Grade:Grade 77
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  Work type:On Campus, Staff Full-time
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  Administrative Unit:University of Alaska Anchorage
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  School/Business unit:UAA Kenai Peninsula College
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  Location:Soldotna
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  Categories: Business/Accounting/Finance, Office/Clerical

Position Summary:

Kenai Peninsula College is actively seeking a Accounts Receivable Technician to join our Administrative Services team. We are looking for a highly motivated and organized individual who thrives in a fast-paced yet fun environment. The successful candidate will have excellent organizational skills, the ability to handle multiple priorities and deadlines, and is talented in delivering first rate customer service. This position handles student accounts, collections, balance sheet reconciliations, scholarship disbursements, and tuition payment plans. This is a full time, regular, non-exempt staff position. Insurance coverage starts first day of employment as well as vacation and sick leave accrual plus, 12 paid holidays each year. KPC is a great place to work!

Duties:

15Agency & 3rd Party Sponsorships: Point of contact for agencies, donors and students who wish to establish 3rd party billings and private scholarship payments. Coordinate and respond to inquiries from UAA staff, faculty and the university community while maintaining confidentiality and adhering to the Family Education Rights and Privacy Act (FERPA). Liaise with other university departments and campuses regarding student accounts, information, certification, and other required documentation for invoicing and account payments. Set up agency contracts, tuition waivers, contract exemptions, VA certifications, purchase orders and tuition assistance forms to determine authorized tuition, fees, and books/course materials to be billed to third party agencies and the percentage to be paid by the student. Adjust student/agency accounts when add/drop or cancellation of classes occurs and when additional financial aid or contract amendments are received. Contact the agency/donor regarding incorrect, missing, and/or changes to authorization forms. Review book charges received from the bookstore to determine accuracy. Communicate with bookstore to resolve any discrepancies. Reconcile financial accounts related to student accounting and third party receivables; ensure that the charges comply with the contract. Ensure charges have been recorded accurately and to the appropriate account; adjust as necessary. Prepare invoices and required supporting documentation in the format required by each agency. Receive agency payment notifications via check, credit card, and wire transfers. Research and determine to which agency and semester the payment applies. Compile information and forward to the Cashier for application to appropriate account. Follow up on payments to determine correct application and any needed collection effort on underpaid accounts. Perform an analysis of past due accounts by review of aged reports. Initiate appropriate collection activity to obtain payment.Essential
15Financial Aid Disbursements & Refunds: Disburse Financial Aid to students in accordance with established Kenai Peninsula College and university policies & procedures, as well as applicable Federal, state, agency and donor criteria. Process refunds and financial aid disbursements, which includes credit card refunds, direct deposit to student bank accounts and paper checks mailed to students. Ensure student eligibility by researching student accounts on Banner, verifying enrollment requirements, academic standing, and that their account is current with no active holds according to University, Federal, State, and private regulations.Essential
25Customer Service: Manage A/R email account by providing the highest level of customer service. Counsel, advise, investigate, problem-solve, and resolve issues from current and former students, parents, sponsors and other members of the university community. Provide accurate information in a professional manner to students inquiring about their account status including charges, credits, adjustments, disbursements, refunds and payments as well as University policies and procedures. Provide support and guidance to other Administrative Services and other areas of the college and university as needed. Identify inefficiencies to promote operational excellence and coordinate process improvements of service to students and the University community.Essential
35Student Accounts Receivable & Collections: Explain debt and financial commitments to students either in person, in writing or over the phone utilizing a great deal of tact and diplomacy while adhering to the Fair Debt Collections Practices Act. Explain University policies and procedures. Resolve payment arrangements via payment in full, authorized payment plans, or by guiding in resolution of their financial aid situation. Document verbal and written communications in Banner system. Respond to student inquiries regarding the payment plans, assist with plan enrollment, and troubleshoot errors. Reconcile student accounts; utilize clearing accounts to move payments between terms as appropriate to balance the account. Unapply and reapply payments on the account as necessary to correct account errors. Run term balance reports, add and remove account holds as appropriate. Assist in the annual preparation of IRS Form 1098-T Tuition Statement. Research and resolve missing student address information. Assist students in understanding their 1098-T, including qualified and non-qualified payments. Research discrepancies between 1098-T statement and the student account; escalate to Statewide Financial Systems for review and correction as necessary. Maintain the communication and collection timeline for past due accounts, following all applicable State and Federal collection laws. Prepare end of term billing reminders and final notices for collection. Place accounts in default status with contracted third party collection agencies. Perform frequent follow up with collection agencies on the status of assigned accounts. Provide documentation requested in collection disputes. Receive monthly EFT payment report from collection agencies and prepare deposit information for posting to the student accounts by the Cashier. Prepare account balances for PFD garnishment. Review list of accounts to ensure charges meet Alaska statutes for garnishment. Receive student requests for further review of default status and/or garnishment appeal. Research account, consult with other appropriate departments for balance resolution (e.g. Military & Veteran Student Services, Financial Aid, Office of the Registrar, Admissions, etc.) to gather supporting documentation and schedule appeal hearings. Maintain PFD garnishment files according to established records retention guidelines. Review accounts approaching statutes of limitation for third party collection and PFD garnishment. Write off uncollected balances beyond statute within authorized limits to appropriate campus department accounts. Receive State of Federal Bankruptcy notices and, in consultation with General Counsel, review and take appropriate action on the account.Essential
5Fiscal Records Management: Reconcile receivables, housing deposits and allowance for doubtful accounts of the balance sheet. Ensure agreement of the account balances with transactions processed. Maintain department fiscal records according to established UA retention criteria. File daily work and scan records to OnBase. Purge records beyond retention schedules. Gather documentation in response to internal and external audit requests.Essential
5Miscellaneous: Maintain NextGen forms for the Administrative Services department. Attend regular AR, Collections, Disbursement trainings and information sessions to stay current.Essential




Knowledge, Skills, Abilities:
General accounting knowledge, including proper use of debits & credits, Generally Accepted Accounting Principles (GAAP), and internal controls
Collections knowledge including familiarity of the Fair Debt Collections Practices Act
Oral and written communication skills with the ability to communicate professionally and effectively with diverse populations
Excellent organizational skills with the ability to independently prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions
Ability to correctly interpret, apply, enforce, and communicate complex policies, rules, and regulations
Ability to work with a high volume and a high degree of accuracy to meet deadlines
Ability to provide excellent customer service with a great deal of tact and diplomacy in confidential matters
Ability to work independently and as a member of a team
Ability to research and resolve problems
Verification, monitoring, and account reconciliation skills
Ability to correctly interpret and apply complex policies, statutes & regulations to accounts
Experience with office equipment, to include multi-function copiers


Preferred Experience & Education:

• College coursework in Accounting or related field and two years of relevant experience, or an equivalent combination of training and experience
• Customer service experience
• Computer experience to include Microsoft Office and Google Workspace
• Experience working in EXCEL with complex spreadsheet, pivot tables, charts, data analysis
• Experience working collaboratively with other departments to meet goals
• Experience with confidential records and information
• Experience working with Banner or other accounting information systems preferred

Required Experience & Education:
Two years of college coursework in Accounting or related field and two years of relevant experience, or an equivalent combination of training and experience.



Salary Information:
This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 77 starting at $22.64, based on education and experience.



Special Instructions to Applicants:
Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application. Applications will be accepted for review on 10/18/2023, to ensure full consideration, please apply by 11:55 PM, Alaska Standard Time on 10/17/2023.

• To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200. UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. If you have any questions regarding this position, please contact Marci Lea, KPC HR Coordinator, at mlea@alaska.edu or 907-262-0318. Advertised: 04 Oct 2023 Alaskan Daylight Time
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