Job Description

PURPOSE: Work and execute on all aspects of front office operations, offer consistent and friendly customer services in accord with company goals and guidelines, provide administrative support to all areas of the business and maintains contact with estimators

SAFETY: All employees are required to conduct themselves in a safe manner at all times to ensure the safety of themselves, customers and the crew, as set forth in the The Brothers that Just do Gutters Safety Manual. All employees must have a clear understanding of job site safety. Everyone is responsible for safety.

CAPABILITIES

• Arrive on time and ready to work
• Working knowledge of office technology- computers, MS Office, etc
• Ability to learn and accept feedback, positive and corrective
• Pleasant and courteous on the phone
• Be organized. Have good communication skills.

• Filing, copying, faxing, correspondence, order supplies, etc.
• Assist colleagues: office staff and foreman
• Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, most likely being the first person the customer comes in contact with. Answer any questions, paving the way for the estimator.
• Schedule estimate appointments.
• Send pre-appointment materials introducing company.
• Write time and date of estimate as a reminder for the customer. File lead sheets.
• After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.
• Send \xe2\x80\x9cThank you for Referral\xe2\x80\x9d gifts, and document.
• Update and maintain customer database.
• Process credit card payments.
• Type proposals and job scopes on occasion.
• Cost Accounting: Job Costing, Foreman Summary, and 50% Jobs.
• Marketing: research, trace, print, and mail Neighborhood Cards.
• Keep certain items stocked: Pens & Sticky Pads. Lead Books, Envelopes, Folders, CD-Roms, etc.Act in a timely manner on requests from other employees

Brothers That Just Do Gutters - Utah County