Job Description

Summary:

Our award-winning client is seeking an Administrative Assistant to join their team. As an Administrative Assistant, you are the key to processing real estate transactions in Southern California. You\'re the human link between our process and people. You\'re there at the beginning, middle, end to ensure that the transaction is completed efficiently and accurately. You\'re working with agents and branch staff to keep the process moving forward and to assure accurate commission disbursement to our agents.

Job.com believes in an environment where you feel included, valued, and respected. We have been working with professionals for more than 25 years and strive to find the perfect match for each candidate\'s needs. How do we do that? By pairing years of hands-on experience and excellent customer care from our recruiters and with Job.com\'s intelligent job matching technology.

Talk with a recruiter today to find the best position for you!

Responsibilities:

Knowing the intricacies of the transaction from beginning to end, ensuring that it is closed in a timely, efficient and error-free manner. You\'ll capture wiring information, upload closing documents, and resolve discrepancies.

Devoted to detail: Verifying all paperwork is complete and accurate; following up with agents and branch office staff for any missing closing documents.

Following the money: Working with Title and Escrow companies regarding commissions payments. You\'ll also process sales transactions in the company accounting system to generate commission disbursement authorizations. Additionally, you\'ll support or escalate all relocation related checks/payments/ commissions questions.

Satisfying customers: providing outstanding customer service to agents, branch managers, office assistants and other employees from other departments via phone and email with a high level of speed and accuracy. Point of contact to resolve agent commission questions and/or disputes; escalates as needed per situation

Required Qualifications:

Who we want:

Trusted consultant, maintaining a positive, can-do attitude that gives agents confidence that their transaction is reliable, in good hands and will be completed on time.

Problem solver, identifying potential issues; recognizing what\'s wrong, knowing how to fix it and avoiding unnecessary delays.

Constant learner, staying on top of changing procedures to ensure quick and efficient processing

People read, recognizing and adapting to an agent\'s personality and mood to make them feel comfortable; showing empathy to ease their frustration and give them confidence that you\'re in their corner.

Multi-tasker, highly organized, being able to work a large number of transactions with numerous agents simultaneously under deadline pressure

What we want you to have:

Education: High school diploma or GED.

Previous work: 3-5 years experience in an office environment. Prior experience in the real estate or mortgage industry is preferred.

Computer skills: Proficient in Microsoft Office suite applications; able to use in-house operating systems.

Data entry: Strong, accurate data entry experience; solid math aptitude with exceptional attention to detail, accuracy and follow-up.

Time management: Excellent organizational skills, with attention to detail; committed to following up to achieve results with speed and accuracy; able to work independently and remotely

Communications skills: Strong written and verbal skills to keep agents, escrow, title, and all other parties up to date with the process and work with them to resolve issues. * Payment processing: Basic Math skills including the ability to calculate commissions payments.

If you\'d like to discuss the opportunity further or if you have any questions, please feel free to call me: Shena Borromeo, (737) 228-1743

At Job.com we recognize, respect and value the contributions of each employee. We are committed to diversity, and as an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other factor that is not related to the position.

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