Job Description

Introduction

Make a Difference with DHSS\\r\ Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.\\r\ We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.\\r\ For more information, please visit https://dhss.delaware.gov/dhss/ today!\\r\

Summary Statement

The successful applicant will perform technical and administrative work in support of the operation of the Division of Health Care Quality and its subdivisions. The incumbent will carry out a variety of activities including: word processing, use of the standard software packages, creating and maintaining spreadsheets, support documents, and presentations. Work will include using established information systems database to update, enter, modify, retrieve and report on data. Work will also include drafting correspondence, filing, scheduling meetings, coordinating the attendance of participants and general office support and issuing nursing home and assisted living facility licenses. This position will work closely with and report to the Licensing and Certification Administrator. The incumbent will often serve as the first point of contact for the Division with the public, clients, agency staff and other stakeholders.\\r\

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.\\r\ \\r\ Applies agency laws, rules, regulations, policies and procedures in maintaining and\xef\xbf\xbd processing agency information.\\r\ Creates official agency word processing documents; creates and maintains agency databases typically using Access or similar software packages; creates and maintains spreadsheets; creates original presentations using software packages. \\r\ Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.\\r\ Assures effective coordination of operational functions. \\r\ Establishes tracking and monitoring systems and conducts follow up to ensure effective resolution of matters.\\r\ Obtains, organizes and drafts technical and administrative material necessary for public information or departmental use.\xef\xbf\xbd \\r\ Collects and compiles data to prepare reports and provide supporting documentation.\xef\xbf\xbd \\r\ Analyzes routine operating practices and procedures and makes recommendations to ensure smooth and efficient office operation.\\r\ Maintains and controls data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities. \\r\ May oversee or supervise lower level employees.\xef\xbf\xbd \\r\ \\r\

Job Requirements

JOB REQUIREMENTS for Administrative Specialist I \\r\ Applicants must have education, training and/or experience demonstrating competence in each of the following areas:\\r\ \\r\ Six months experience in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems. \\r\ Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. \\r\ Six months experience in using standard computer software programs for word processing, spreadsheets or databases. \\r\ Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. \\r\ \\r\

Conditions of Hire

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable\xef\xbf\xbdterms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.\xef\xbf\xbd This position is covered by a collective bargaining agreement based on its individual terms.\\r\ \\r\ Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our\xef\xbf\xbdJob Seeker Resources.\\r\ DHSS does not provide employment-based sponsorship.\\r\

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\\r\

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.\xef\xbf\xbd It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.\xef\xbf\xbd For education and training, list name of educational provider, training course titles and summary of course content.\xef\xbf\xbd\xef\xbf\xbd Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\\r\ Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.\xef\xbf\xbd Please keep your contact information current.\xef\xbf\xbd You may also view all correspondence sent to you by the State of Delaware in the \xe2\x80\x9cMy Applications\xe2\x80\x9d tab at\xef\xbf\xbdStateJobs.Delaware.gov.\\r\

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.\xef\xbf\xbd To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.\\r\ The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.\xef\xbf\xbd\\r\

Delaware State