Job Description

Job description

Summary:

The Administrative Support/Reception position is key to providing administrative support across all aspects of the site operations including front desk and reception duties.

Duties:

Answer business phone in a friendly, professional manner Greet all patients and visitors in a hospitable, welcoming way Ensure all patients and visitors sign-in at the front desk Maintain lobby appearance for overall cleanliness and organization Provide Spanish-English translation services when needed Photocopy and file including filing of medical charts and records Ensure pre-screening packets are copied and available for new patients Make a photocopy of patient ID and request completed W9 form Offer patient instructions for completion of forms as needed Pull patient charts the day before for scheduled patients Schedule transportation for patients as needed Enter patient visit and visit outcome into Clinical Conductor Provide patient compensation as requested Provide return visit cards for patients prior to leaving the clinic Conduct daily/weekly inventory of office supplies Complete inventory checklist for ordering per Ark procedures Perform daily check of shared staff areas including internal bathroom for resupply Place daily advertising and marketing materials at designated areas to promote site Prepare for client meetings including refreshments, copies, and other items as needed Provide monthly staff calendar Provide management with proactive communication about office improvements and equipment needs Make confirmation calls to patients within 24 hours prior to scheduled appointment Other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal:

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Attendance/Punctuality:

Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability:

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Planning/Organizing:

Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.

Quality:

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity:

Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); and previous experience as an administrative assistant or receptionist.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word and Excel software, E-mail and internet software.

Certificates and Licenses:

N/A

Supervisory Responsibilities:

N/A

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off
Schedule:

8 hour shift
Work Location: In person