Job Description

Mercy University seeks a dynamic and energetic individual to join our team at the Dobbs Ferry Campus as an Admissions Outreach Counselor. This position will work primarily as an internal recruiter, assisting teammates in developing partnerships with high school counselors and corporate/community organizations while generating inquiries from prospective students that convert to enrolled students. The Admissions Outreach Counselor will provide best-in-class customer service to students who have expressed an interest in attending Mercy University. The counselor will use all available technology (phone, email, text, chat, etc.) to engage students immediately upon inquiry and cultivate a relationship through support and excitement for the journey ahead. The counselor will work closely with the external recruitment team and will provide a personalized experience and seamless transition through the application process for prospective students. The Admissions Outreach Counselor is often the first point of contact a student has with Mercy University, to that end, we seek an enthusiastic and driven people person to join our team. Local travel 25% of the time, if required.

Essential Job Functions & Responsibilities:

• Applicant management

• Provide guidance, recommendations, and information to interested students in a timely manner.
• Promote next steps in recruitment process (campus visitation, applying, etc.)
• Set up appointments for Admission Counselors and campus visitation.
• Use the CRM system to record all student communications.
• Provide insight on how processes might be adjusted to improve the customer experience.
• Assist in the inputting of electronic and paper-based inquiry forms.
• Recruitment and Event Participation:

• Represent Mercy University at recruitment events, college fairs, high schools, and community outreach programs to attract potential students.
• Conduct campus tours to prospective students
• Assist in executing admission-related events, such as open houses, accepted student days, virtual events.

Required Skills & Experience:

• Strong communication skills, both oral and written
• Ability to engae with prospective students both in person and on the phone.
• Experience giving presentations to prospective students, their families, advisors, counselors, and others in partnership organizations.
• Ability to effectively achieve individual, team, departmental, and University goals within timelines.
• Exhibits tenacity and creativity in addressing and solving problems.
• Team player who is just as excited to work collaboratively as autonomously.
• Proficient in MS Office and Outlook, Banner, Slate, and other software relevant and necessary to perform in an admission office.

Education Requirements:

• Bachelor's degree

Physical/Other Requirements:

• Ability to work some Saturdays, evenings, and weekends.
• Must be able to push, pull, move, or lift to 50 lbs.
• Must be able to meet all general health requirements for the position as per college policies

Compensation offered will be commensurate with the educational background and work experience of the individual.

Mercy University promotes a community campus environment. As a result, employment is limited to the following states: New York, New Jersey, Connecticut, Pennsylvania, and Florida (remote employees only). Applicants outside of those states or the USA will be required to relocate. Relocation assistance may be provided for eligible moves. Mercy University is a dynamic, diverse New York City area university whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational university that offers more than 100 undergraduate and graduate degree and certificate programs within six schools: Business, Education, Health and Natural Sciences, Nursing, Liberal Arts and Social and Behavioral Sciences. Mercy's efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU).

Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy University has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. Mercy University is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020 and 2022. The vibrancy of the University culture is sustained by a diverse student body from around the region. Serving 8,500 full-time and part-time undergraduate and graduate students, the University offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world. Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, genetic information, disability, or protected veteran status.

The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company. The University is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.

Mercy University