Job Description

Overview

As an Advisor-Business Billing & Sales Support you will be a key contributor in TDS\xe2\x80\x99 overall strategy to grow, delight, and retain our business customers. This is a contact center position that investigates and resolves commercial billing concerns and inquiries and works with the customer and various interdepartmental groups, (i.e., Sales, Product Management, Commercial Order Management, Legal, IT and Tax Knowledge Center, etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, the following: tax exemption status changes, change of liability, billing errors, pricing disputes, toll fraud, directory advertising concerns, and bill reprints.

You will be part of a team that is the primary point of contact for schools, libraries, and rural health care customers, as well as USAC and SLD of the government, as they work through the funding process. You will ensure all of the proper forms are filed in order to process reimbursement requests received on behalf of the customer and processes the requests in a form of a bill credit request to the customer.

You will handle any commercial billing related projects or audits within TDS Wireline, Cable, and Bend billing and ordering systems. You will also support order entry into multiple systems, working with sales, and other functional department services. You will be a key resource for process and procedure adherence, and for making recommendations for improvements.

You must maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products, and promotions & TSA\xe2\x80\x99s), contact information, contact database(s), and activity and outcome reporting.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

The salary listed for this position is encompassing of both the base salary, as well as what one might expect to earn when meeting established sales quotas. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. We offer uncapped commission incentives, leaving earning opportunities limitless!

TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to businesses. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit to learn more.

TDS provides communications services to a mix of rural and suburban communities throughout the United States. The company employs more than 3,500 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. (TDS Inc.), a Fortune 1000\xc2\xae company [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit for more information.

Responsibilities

• Take the lead role and manage customer billing concerns via phone, email and chat making sure to follow CPNI and Account Security guidelines. Educating customers on how to read they\xe2\x80\x99re monthly statements or to use online billing tools. including: Must be able to understand general contract language and be able to relate it to customer\xe2\x80\x99s billing statements and also accurately quoting term lengths and remaining duration of term. Investigate billing disputes and negotiate customer credits as needed. Manage customer\xe2\x80\x99s expectations regarding toll fraud as well as other miscellaneous billing topics such as providing bill reprints as requested, billing address changes, etc.
• Submit orders for Business customers including disconnect orders, install orders for customers whose accounts were disconnected for non-payment, Change of Liability/Ownership requests, PIC Changes, as well as processing any tax exemption paperwork.
• Main point of contact for all e-Rate & Rural Health Care Funding customer questions regarding funding credits. Answer general questions for customers regarding customer funding requests.
• Early Termination (ETC Processing). Review Contracts (TSA, CSA, Addendum & Amendments) to calculate ETC Quote requests from customers/ sales. Also processes final ETC calculation and provides the amount to the Billing Team via MSLV task. Contacts customer to discuss any remaining services on account or to inform them of bundled services that will be disconnected as a result of the port out, if applicable.
• Non-revenue generating project work as assigned which could include, but not limited to contacting customers, issuing orders and working with internal teams.
• Perform other duties, billing projects and audits as assigned by supervisors.

Qualifications

Required Job Qualifications

• Associates degree (or higher) or 2+ years professional work experience or current military service or prior military honorable discharge.
• 2+ Customer service or billing experience.
• Must follow the TDS attendance guidelines in order to meet TDS\xe2\x80\x99s business needs including but not limited to our obligations to our customers and to our customers\xe2\x80\x99 needs.

Other Qualifications

• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills.
• Working knowledge of Microsoft suite of products, as well as ordering and billing systems, and customer information systems.
• Advanced sales and/or customer service skills.
• Experience in a direct sales program preferred.
• Associates degree preferred.
• Familiarity with products and services offered by the Company.
• Excellent interpersonal communication skills (verbal, written, etc.).
• Ability to establish and maintain excellent working relationships.

Do you meet all of the Required Qualifications, but aren\'t sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role! Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today!

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer .

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, !

Pay Range

$18.67 - $28.01

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