Job Description

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Airport EOC Network Administrator (D)

City of Atlanta Atlanta, GA (Onsite) Full-Time

Job Details

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. The Network Administrator will maintain a reliable, secure, and efficient data communications network. Must be able to deploy, configure, maintain, and monitor all active network equipment to ensure smooth network operations. This is a technical, hands-on position which is responsible for the administration of the Airport\'s Computer Aided Dispatch (CAD) and related network system components delivering quality and innovative technology solutions and guaranteeing the continued, reliable operation of networks as well as hardware and software systems that operate at the primary and backup locations. This position applies proven communication, analytical and problem-solving skills to identify, communicate and resolve system issues to maximize the user\'s availability and ability to utilize all system functionality. The position works with a high degree of initiative and independence under broad program guidelines and general supervision Will work collaboratively with others to achieve team and organizational goals; prioritize projects and/or task; provide constructive input to achieve team goals; driven and customer-focused, responsive services to customers; support efforts to enhance business efficiency and effectiveness; demonstrate a positive, \\\'can-do\\\' attitude; respond constructively to new information, changing conditions, and unexpected obstacles. Support and assist with achieving the strategic objectives and goals of the department.

Supervision Received

Works under very general supervision. Depending on organization structure, may work independently with responsibility for an assigned function or program.

Essential Duties & Responsibilities

• Fully support, configure, maintain, and upgrade networks and servers at the Department of Aviation
• Keep an eye out for needed updates
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses
• Resolve problems reported by end users
• Define network policies and procedures
• Research and make recommendations on network system administration
• Familiar with E-911 Operations and the supported systems (CAD/NICE/WESTNET)

Support:

• Respond, resolve or ensure issues are resolved when assigned to me by the Service Desk
• Write technical and end-user documentation for assigned projects
• Provide all necessary system, maintenance and disaster recovery plan documents.
• Perform system installation support and ensure all necessary system security requirements.
• Responsible for researching and problem resolution and must coordinate activities with IT support staff as required and document findings.
• Maintain software licenses and maintenance support from software vendors
• Follow division team handbook, policies and procedures, software standards, software development lifecycle and change management
• Work collaboratively with others to achieve team and organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals
• Deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency and effectiveness; demonstrate a positive, \xe2\x80\x9ccan-do\xe2\x80\x9d attitude; respond constructively to new information, changing conditions, and unexpected obstacles
• Support and help the Strategic Objectives and Wildly Important Goals (WIGS) of the Division and Department of Aviation
• Prepare management reports related to system audit, availability and performance as needed.
• Submit appropriate change order documentation for moves, adds, and changes of the systems
• Perform other related duties incidental to the work described herein

Decision Making

• Selects from multiple procedures and methods to accomplish tasks. Follows standardized procedures and written instructions to accomplish assigned tasks.

Leadership Provided

• Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs.
• May give presentations to upper management on upgrades and network improvements and findings.

Knowledge, Skills & Abilities

• Knowledge of concepts processes and tools utilized in the operation of a Network Operations center.
• Knowledgeable of firewalls, internet VPN\'s, Cisco Networking, troubleshooting, and problem resolution
• Strong Microsoft Office and telecommunications software skills.
• Strong problem-solving skills
• Ability to apply experience and professional knowledge to carry out assignments in professional area. Ability to apply knowledge across organization or discipline lines.
• Good oral and written communication skills. Good technical writing, people skills and customer service skills.
• Perform daily updates of video systems and technology systems.

Non-Technical Skills

• Manage multiple projects and/or task concurrently.
• Use own judgment/initiative to undertake activities with minimal supervision.
• Strong oral and written communications skills
• Can work alone or within a team environment.
• Provide excellent customer service to department divisions and staff members serving as AVS Rep proving a liaison between assigned business unit.
• Required to work extra hours, as needed, and to be on-call for scheduled after-hour emergencies and respond to after-hours emergencies as needed.

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Job Snapshot

Employee Type Full-Time

Location Atlanta, GA (Onsite)

Job Type Management, Information Technology

Experience Not Specified

Date Posted 08/22/2023

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Job Details

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City of Atlanta