Job Description

Does the prospect of creating lasting connections amongst NOLS alumni excite you? Do you want to help students stay connected with the school, curating expedition trips around the globe that serve the NOLS mission? If so, join the NOLS team as The Alumni Trips Director.In this position you will lead the development, marketing, execution, and evaluation of our global alumni trips program. You will partner with departments across the school to promote smooth enrollment, excellent customer service and positive outcomes for students with a focus on excellent risk management and alignment with the NOLS mission. You will be driven by the power of a continued NOLS connection and the positive impact on our students as you direct the execution of over 70 annual alumni trips, seminars, and special events that offer continuing education. This role resides in our Expedition department, and reports directly to the Vice President of Expeditions.Key Logistical Points:Location: Lander, WY preferred, with potential for remote in specified locations.Start Date: January 1, 2025Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.Questions: Please contactWhat does an Alumni Trips Director do?Oversee the daily and long term operations of the Alumni Trips program; strategically engaging in partnerships internal and external to NOLS to boost participation and ensure longevity of the program.Evaluate and define Alumni Trips in the broad ecosystem of travel options available to our Alumni and the ecosystem of NOLS product offerings.Apply a metrics driven approach to building annual and multi-year plans; incorporating staffing needs, financial management and partnership planning as key elements.Supervise and collaborate with the Alumni Trips Coordinator to ensure appropriate execution of bespoke customer service, tailored marketing, and detailed trip information.Partner with the staffing departments to build appropriate staffing plans, and respond to trends in enrollment.Ensure top notch customer service for alumni trip participants through enrollment support, paperwork tracking, follow-up, and tuition collection via phone and email.Work with NOLS campuses and outside vendors to ensure accuracy of information and pricing.Create and monitor risk management procedures for global alumni trips. This also includes possible participation in school-wide crisis response frameworks and other broad initiatives.What makes a great Alumni Trips Director at NOLS?We are looking for people who share our values and are keen to learn and develop their expertise. We expect to provide training and development support in some of the areas.As the ideal candidate you will possess a passion for the NOLS mission. You will have, or be able to quickly obtain, an understanding of the NOLS course portfolio and have the ability to represent all aspects of NOLS to a variety of audiences. You enjoy and thrive as a self-motivated and independent worker, while having the communication and emotional intelligence skills to foster strong partnerships and collaboration. You are a strategic thinker who enjoys the challenge of prioritizing competing tasks and adapting to dynamic environments.Proven experience forecasting shifts and opportunities in the adventure travel market segment, developing, engaging with, and running small marketing campaigns.Personal and professional history of planning complex domestic and international trips.Ability to analyze intricate financial, enrollment and marketing data.Cultural agility and understanding related to working with global partners and contractors.Demonstrated proficiency with incoming customer service environments.Strong track record of multi-channel communication with the ability to distinguish tone and content based on audience and mechanism of communication.Experience building revenue and expense budgets.Writing competence including the ability to craft clear and compelling trip descriptions, customer communications, and varied marketing materials, including the Alumni Guide, our department\'s program catalog.Fluency with database and web-based applications, Word, Excel, and the Microsoft suite.Experience hiring, supervising, training, and developing employees.Preference for someone intimately familiar with NOLS product offerings,Being a NOLS Expedition course leader, instructor, or graduate is a plusWho are we and what can we offer you?NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader. We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences. NOLS really is a great place to work:We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.All employees can benefit of free outdoor equipment "Rental" at our various locationsWe have fantastic employee discounts on top outdoor gear brandsWe offer discounts on NOLS courses for you and your familyWellness Time for all employeesEmployee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.Next stepsAt NOLS we use the Applied platform for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your resume alone, we\'ll be asking you to answer questions to test skills needed for the role. The responses are then anonymized, and reviewed in a random order by members of our team.The Applied platform also asks some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.All you need to do is start the process by clicking on the button at the top right.Additional InformationThis position has a strong preference for someone who is currently based or willing to relocate to NOLS World Headquarter in Lander, Wyoming. If a remote opportunity is available you must have legal working NOLS currently can support remote employees with legal working rights in the following locations: Canada, provinces: British Columbia; Chile; India; Mexico; New Zealand; the US, states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Utah, Washington, and Wyoming.Pre-Employment CheckA criminal background check is required from all NOLS employees.NOLS participates in E-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location. Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact .Equal Employment OpportunityNOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school\'s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.Reasonable AccommodationNOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email with your request.The the Alumni Trips Director you will be responsible for formal business relationships spanning many countries and cultures around the world as well as internal constituent groups. Additionally, this position works with the Risk Management department to assess and manage risk on alumni trips.Ideal candidates who are qualified NOLS Expedition Instructors may also work alumni trips each year. While this is not a defined percentage of the position, it could account for up to 20% of an employee\'s work time depending on program needs in a given year.Qualified candidates are likely to work several Alumni trips in a given year in order to maintain connection to customers and assist with ongoing growth around new destinations.

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