Job Description

Position InformationUnder direct supervision, receives requests for animal related emergency and non-emergency services by telephone and appropriately dispatching calls to Animal Services Officers in the field; and performs other related duties as required.This is an Open Competitive/Countywide Promotional recruitment being conducted to fill a current full-time vacancy in the Washoe County Regional Animal Services department. The list established from this recruitment may be used to fill future vacancies as they occur.For more information on this position, please see the Job Specification atMinimum QualificationsTwo years of full-time call center experience or general clerical experience involving customer service, routing calls, and providing and receiving information on a daily basis; OR an equivalent combination of training and experience.License Or Certificate
A valid driver's license is required at the time of appointment.
Possession of, or ability to obtain, Animal Welfare Dispatch Certification within one year of appointment.
Possession of, or ability to obtain, CJIS certification within one year of appointment.The Ideal Candidate Will Have

• Demonstrated commitment to public service, and value exceptional customer service.
• Ability to use good judgment and have sharp analytical skills.
• Great multitasking skills with ability to quickly reprioritize work.
• Good organizational skills.
• Outstanding written and oral communication skills.

Conditions of EmploymentThe Washoe County Employees Association (WCEA) Non- Supervisory covers the Animal Services Dispatcher position.Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation. Effective July 1, 2019, the $40.25 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater.What Happens Next1. After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications.2. If you have met the minimum requirements, you will receive an additional email inviting you to schedule your CallTaker exam. If you do not receive an invitation to schedule your exam within (5) days of the scheduled exam date, please contact . You will receive an initial confirmation email once you have selected an exam date and time. In addition, you will receive a follow up email before the exam date with further details related to the examination process.This exam is tentatively scheduled to be held on Thursday, January 9, 2025. **You will be notified if you are eligible to transfer an exam score prior to the exam date.This exam will be administered and proctored in Reno, NV on the above scheduled date and you must be present to test.The exam will be 100% online multiple choice and will evaluate your expertise, knowledge, skills and abilities in the following areas:

• Data Entry Skills
• Judgment/Analytical Skills
• Multi-tasking
• Attention to Detail

Pursuant to the Washoe County Personnel Handbook, the Department of Human Resources does not administer an exam when there are less than 20 qualified candidates. Once the recruitment has closed, if there are less than 20 qualified candidates, the exam will be waived and all qualifying candidates will be placed on an unranked eligible list which will be referred to the hiring department. If the exam is scheduled to move forward and less than 20 candidates take the exam as determined by the Department of Human Resources, the exam will be waived. Only those candidates in attendance or have a transfer score will be placed on an unranked eligible list which will be referred to the hiring department.3. After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy.4. Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities as they become available.5. Please be advised you can log in to your NeoGov account and click on xe2x80x9cApplicationsxe2x80x9d to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment. In addition, you can also click on xe2x80x9cInboxxe2x80x9d to view the notices which have been sent to you for each recruitment. If you have any updates to your contact information after your application is submitted, please contact .If you have any questions regarding the Online Application Process you can find additional information at the following link:Questions: Alma Parel775-328-2090Veteran Point
Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission.Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.

• Nevada PERS Retirement - Washoe County pays 100% of the PERS contribution for each benefit eligible employee.
• Health, Dental, Life and Vision Insurance - Washoe County contributes 100% of the premium for each employee. Washoe County also contributes 50% of the premium for dependent coverage. Note: New employees are automatically enrolled in the High Deductible Health Plan (HDHP) with a Health Savings Account. Washoe County contributes up to $2,500 annually (based on benefit effective date and coverage tier) into the employee's Health Savings Account (HSA). Newly hired employees become eligible for health benefits after 30 days of employment. Benefits Link -
• Deferred Compensation plans available
• 12 Paid Holidays
• Vacation Accrual (120 hours per year, increasing with continued employment)
• Sick Leave (120 hours per year, increasing with continued employment)
• Longevity Pay
• Merit Increases - Full-time employees eligible to receive an annual merit increase of 5% until the position classification's maximum salary is reached.
• Cost-of living adjustments - historical annual COLA increases for 2017-2024 have ranged from 2.5% - 5.0%
• There are no Social Security deductions (although a 1.45% deduction for Medicare is required)
• Nevada does not have state or local income tax*

01Do you currently hold a valid driver's license?

• Yes
• No

02The following questions must be answered accurately to further clarify your experience and educational background. Note: your responses must be aligned with the details provided on your application. If applicable, you must list your degree and specific major/field of study on your application. In order to meet the "closely related" requirement, your degree MUST include coursework in any of the specific fields listed on the job announcement. You may attach official/unofficial transcripts to your application to ensure you receive credit for applicable education. Your work history must be listed on your application with all application fields completed thoroughly. If your application does not include enough information or reflect that your answers below are accurate and truthful, it may result in a disqualification.

• Yes
• No

03I have the following number of full-time call center experience or general clerical experience involving customer service, routing calls, and providing and receiving information on a daily basis. Please select the option that most accurately represents your training & experience from the answer choices below.

• I have very limited and less than six months of full-time call center experience or general clerical experience involving customer service, routing calls, and providing and receiving information on a daily basis
• I have at least six months but less than 1 year of full-time call center experience or general clerical experience involving customer service, routing calls, and providing and receiving information on a daily basis and I have provided detailed work history on my application.
• I have at least 1 year but less than 2 years of full- call center experience or general clerical experience involving customer service, routing calls, and providing and receiving information on a daily basis and I have provided detailed work history on my application.
• I have 2+ years, of full-time call center experience or general clerical experience involving customer service, routing calls, and providing and receiving information on a daily basis and I have provided detailed work history on my application.

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