Job Description

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

So, you\xe2\x80\x99re interested in becoming our newest Application Development Senior Advisor\xe2\x80\x8b, huh? Great choice! We know you don\xe2\x80\x99t have a lot of time, so we\xe2\x80\x99ll be brief\xe2\x80\xa6.

Are you all about the follow up and follow through, juggling multiple tasks and knowing what things need to be completed?

Do you thrive in a fast-paced, collaborative environment that focuses on delivering great customer service for our clients and customers alike?

Can you use your analytical skills to quickly make decisions, followed by communicating with clients and customers with empathy and sincerity?

First things first, we\xe2\x80\x99re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don\xe2\x80\x99t just care about your well-being, we care about your career health too. That\xe2\x80\x99s why when you work with us, you can count on a different kind of career \xe2\x80\x93 you\xe2\x80\x99ll make a difference, learn a ton, and share in changing the way people think about healthcare. #Winning

Now on to the good stuff\xe2\x80\xa6 what you\xe2\x80\x99ll do:

Responsible for working on a production support team in a Senior Developer role supporting over ~1300 custom processes (import/export/build) using a variety of data sources in a dynamic and fast paced environment with high customer support level expectations. Works closely with business users and IT groups to identify application development solutions, new or modified programs, re-use of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives. Provides analysis of business and user needs, environmental health, documentation of requirements, and translation into proper system requirement specifications. Devises, modifies procedures/processes, and/or consults with development/delivery teams to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Not only possesses full technical knowledge of most phases of systems analysis, but also considers the business implications of the application of technology to the current and future business environment. The senior role has added expectations in regards to leadership, mentoring, and overall skill levels.

Superior customer service skills.

Works in an environment with rapidly changing business requirements and priorities.

Ensure that SLA\xe2\x80\x99s for scheduled jobs are adhered to by team and vendor resources.

Assist in support during hours of operation and possible after-hours production emergencies.

Monitoring, ticket triaging and completion, issue/root cause analysis and resolution.

Gather requirements, designs, constructs and delivers solutions.

Designs/develops/unit tests code updates to fix reported defects/problems.

Exceptionally strong analytical skills.

Manages escalated outages owning them from end to end as a technical lead independently with little to no support from a Manager.

Coaches team on existing system structure, constraints and deficiencies with supported applications.

Can manage all aspects of application support within scope including software upgrades, integrations maintenance, database maintenance, end user support, trouble shooting, auditing systems and problem solving.

Can manage workload of production support \xe2\x80\x9cshift left\xe2\x80\x9d activities where possible to save time and lessen response time for customers. Utilizes automation where possible.

Removes obstacles and barriers to allow team members to do their jobs and escalate appropriately.

Able to include technical debt remediation work into current workload without having to be directed from management.

Able to participate in portfolio project work from production support perspective while maintaining current workload/meeting current deadlines.

Able to identify potential/future issues, present a variety of solutions, and implement them in order to resolve these issues prior to them occurring/escalating.

Able to prepare and coordinate communications to stakeholders.

Can step in and act as a team lead in the absence of the manager.

Recognized internally as \xe2\x80\x9cthe go-to person\xe2\x80\x9d for the most complex assignments.

What you need to do the job:

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

Above all else - great attitude, passion, collaborative, great communicator (spoken & written).

Process-oriented mindset and ability to change/adapt quickly. Not afraid of change.

Creative problem solving - following an issue through to its logical conclusion and escalating where necessary.

Bachelor\xe2\x80\x99s degree in Computer Science or a related discipline, 10+ years of solid, diverse work experience in IT.

Knowledge of Health Care (Medicare/Medicaid, Members, Providers, Claims, etc.) - 8+ years of experience

Technologies:

Microsoft Office (Word, Excel, Visio) - 8+ years of experience

Microsoft SQL Server (SQL Server Management Studio, Integration Services (SSIS)) - 8+ years of experience

Teradata - 6+ years of experience

Informatica PowerCenter - 6+ years of experience

ActiveBatch - 6+ years of experience

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 111,900 - 186,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That\xe2\x80\x99s why you\xe2\x80\x99ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you\xe2\x80\x99ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Cigna