Job Description

Why Join Sierra7? Sierra7 is a Small Disabled Veteran Owned Business. We were founded in 2009 with the mission of "Serving those who Serve". Sierra7 is ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of "Serving those who Serve".

Benefits:

• 401K

• Medical/Dental/Vision

• Sierra7 University - LinkedIn Learning

This is a fully remote position.


About this role: This is an exciting opportunity to help provide coordination of care to Veterans and assist to schedule Medical and Dental appointments. This job will require Veteran and Provider outreach. A referral will be used as the source to schedule and various systems will be utilized. Seeking professional and reliable candidates with excellent customer service skills, ability to navigate multiple systems and compassionate towards others.
Primary Responsibilities:

• This is a call center role
• Contact assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability
• Contact In- Network providers to schedule appointment within Veteran Preference and contracted time frames
• Track all booked and arrived appointments for patients generated through outreach efforts
• Ensure patient confidentiality with the handling of all patient health information and records
• Communicate all issues with leader
• Support Inbound/Outbound patient phone calls
• Respond to or refers incoming calls in a prompt, pleasant and professional manner
• Remain in the call queue at all times unless permission to leave is approved
• Confirm address spelling and verification of addresses using the appropriate software
• Administer schedule additions, changes, or inquiries in the appropriate database within required timeframes
• Process scheduling requests in a timely fashion
• Work effectively in a structured, production environment
• Adhere to daily schedules and assignments
• Work with leadership team to identify and forward potential Quality of Care complaints
• Maintain strict member and company confidentiality
• Perform other related duties as assigned

To be considered for this position, applicants need to meet the qualifications listed in this posting.

• High school diploma or GED
• 1+ years of call center experience
• Proficient in Microsoft office suite
• Metric focused & ability to consistently meet productivity standards
• Typing Test = 35 WPM to qualify
• Call center hours of operation-M-F 7am-6pm CST \xe2\x80\x93 Flexibility to work any 8-hour schedule during hours of operation is essential. Work schedules are based on business needs and assigned during training.
• A successful completion of a background check is required for this position

Telecommuting Requirements

• Required to have a dedicated, private work area that is separate from other living areas, free of distractions and interruptions
• Ability to keep all company sensitive documents secure (if applicable)
• High-speed internet with

Training Requirements:

• Training Time: 8:00-4:30pm Central Standard Time (Monday-Friday)
• Training is 5 weeks long and conducted via Zoom
• Attendance is mandatory- no time off will be excused during training

Soft Skills:

• Must be detail oriented, able to multitask and excel in a fast past, high volume team environment
• Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
• Engaging/ outgoing personality
• Exhibit solid organizational skills, flexibility, time management and attention to detail in a goal - orientated environment

Preferred Qualifications:

• Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools
• Experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital or medical/dental provider office etc.
• Be familiar with medical terminology

This posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of Sierra7, Inc. and will not be acknowledged or returned.


Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Sierra7 will not provide sponsorship for employment-based immigration benefits for this position. To be considered for this position all candidates must be a US Citizen. This position is not a C2C opportunity.

Sierra7 is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Equal Opportunity Employer Veterans Disabled