Job Description

At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what\xe2\x80\x99s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

This position is eligible for a Hybrid work schedule and will be based out of our Fishers, IN location. Flexible work from home options available.

Job Summary:

Trane in Fishers, IN is hiring for an Area Service Manager to join our team. In this role, you will be responsible for providing the leadership for all activities from the installation of new equipment or implementation of a services contract through lifetime connectivity with that customer. Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction.

Responsibilities:

• Oversee the service coordination function to respond efficiently to customers, ensure technicians\xe2\x80\x99 training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements.
• Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
• Liaise with the Service Account managers, internal Service Sales Team, equipment\xe2\x80\x99s Sales Team, Hire Sales team to ensure customers needs are met as well as the business\xe2\x80\x99s
• Identify areas where service processes and procedures through service delivery in the back office and in field that could be improved
• Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.
• Manage the integrity of Saleforce to ensure we have correct information in the system and assigned correctly

Qualifications:

• Bachelor\xe2\x80\x99s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum of four (4) years\xe2\x80\x99 experience in an industrial sales business setting. Minimum of three (3) years\xe2\x80\x99 experience in managing teams of people, processes and budgets.
• Knowledge of Salesforce preferred.
• Strong Computer skills, Microsoft office programs like word, excel, outlook, ect
• Lean Manufacturing Concept practices preferred.
• Must possess a valid driver\xe2\x80\x99s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:

• DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Base Pay Range: $90,000-148,050. Total compensation for this role will include a commission/incentive plan.

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies