Job Description

Description:

Position: Assistant Community Director

Department: Operations

Reports to: Community Director

FLSA Status: Non-Exempt

Introduction to the Company:

New Standard Equities is a leading vertically integrated real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western U.S. New Standard Equities is guided by a set of principles that govern how we conduct ourselves in every aspect of the business to ensure we meet our objective of providing an ideal living experience for our residents that is Just Right Living.

We are a company of self-starters who strive towards delivering on our mission of providing Just Right Living for the individuals and families that choose to call our properties home. To achieve our objective of providing Just Right Living, we perform at every level of the organization with integrity and are driven toward continuous learning and improvement on the job, to deliver on our promise of Excellence at Every Level of the organization. We are motivated to solve problems creatively in our approach and think out of the box to deliver exceptional results. We value collaboration and view teamwork as vital to the success of the organization by building genuine relationships with co-workers and residents through effective communication and follow through. We are customer service focused by demonstrating care as an organization and at every level and in every position.

Skills and mindset essential for success:

• Customer-service focus
• Effective communication and follow through
• Self-starter
• Motivation to solve problems creatively
• Builds genuine relationships with co-workers and residents
• Driven toward continuous learning and improvement on the job

SUMMARY:

The Assistant Community Director works with the Community Director to oversee the operational and financial aspects of a property. The Assistant Community Director assists the Community Director in the oversight of the community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living and manages the process of rent collection, delinquency, and oth
er accounting responsibilities as needed. Successful Assistant Community Directors will have proven ability to multitask and analytical and time management skills and be customer focused.

Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Ensures all rents are collected when due and posted in a timely manner, issues appropriate notices when necessary (late payments, evictions, returned checks, etc.).
• Closes month with delinquency level no higher than indicated by Community Director.
• Coordinates with maintenance staff to ensure timely recondition of apartments after move-out, complete deposit accounting move-out statements.
• Accurately completes monthly pre-close and close out process and makes necessary corrections.
• Assists in oversight of renewal and resident retention program, distribute and follow-up on renewal notices.
• Assumes Community Director duties in absence of immediate supervisor in accordance with company and community guidelines.
• Performs duties of a leasing professional when directed and/or required.
• Assists with vendor/contractor communications concerning work scheduling, billings, vendor relations and certifications of insurance.
• Manages accounts payable for community, submits all approved invoices to corporate office for payment following company guidelines.
• Maintains a professional, friendly, and inviting atmosphere at the community.
• Accurately maintains prospect, traffic and rental record logs and pertinent leasing data.
• Responsible for maintaining organized, accurate, and up to date files for all residents.
• Performs filing for the office as needed.
• Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups.
• Ensures the entire office environment is professional, well-organized, and meets all safety standards.
• Works with colleagues and Community Director to develop and implement sales and marketing strategies.
• Informs maintenance staff of any possible issues on the property.
• Performs review of all vacant apartments to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home).
• Accepts service requests from current residents and coordinates completion with maintenance staff, following up to ensure customer satisfaction.
• Attends work as scheduled to support the ongoing success of the company.
• Other duties, responsibilities and special projects as assigned.

SUPERVISORY RESPONSIBILITIES:

This position has no direct supervisory responsibility.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, residents, investors, executive management, or employees of company.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, internet software, Microsoft Excel, PowerPoint, Onsite, and Yardi Voyager system experience a plus.

Education/Experience:

High School Diploma or equivalent required. Bachelor\'s degree (B. A. / B. S.) from four-year college or university strongly preferred; and more than three years related experience and/or training in residential property management preferred; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Strong written/ verbal communication skills
• Strong interpersonal skills and presentation abilities
• Ability to effectively communicate with individuals across the company
• Outstanding orientation for customer-service with the ability to handle confrontations
• Strong organizational and time management skills
• Ability to influence others
• Strong analytical and problem-solving skills
• Detail oriented at managing multiple priorities under tight deadlines
• Ability to prioritize conflicting demands
• Ability to organize time and resources to deliver solid and consistent results for the business and bring assignments to successful completion
• Strong technical aptitude
• Punctuality and regular attendance as scheduled
• Ability to solve problems and prioritize workloads

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PI222117459

New Standard Equities