Job Description

Job Overview

The Assistant Front Office Manager plays a vital role in ensuring the smooth operation of the front office and delivering exceptional guest experiences. This position requires a proactive individual who can manage daily front desk activities, assist in supervising staff, and maintain high standards of customer service. The ideal candidate will possess strong communication skills, a background in hospitality management, and a passion for providing outstanding guest services.

Duties

Oversee daily front office operations, ensuring efficient workflow and adherence to company policies. Assist in managing front desk staff, including training, scheduling, and performance evaluations. Handle guest inquiries and complaints with professionalism and courtesy to ensure satisfaction. Coordinate with other departments to facilitate guest requests and enhance overall service quality. Maintain accurate records of room availability, reservations, and billing information. Conduct night audits as required to ensure financial accuracy and compliance with hotel procedures. Utilize phone systems effectively to manage incoming calls and communicate with guests and staff. Foster a welcoming environment by providing exemplary customer service at all times.

Skills

Proficiency in phone etiquette and handling phone systems effectively. Strong background in guest services within the hospitality industry, preferably in hotels or resorts. Excellent customer service skills with the ability to resolve issues promptly and efficiently. Multilingual abilities are a plus, enhancing communication with diverse guests. Knowledge of hospitality management principles to support operational excellence. Familiarity with night audit processes is advantageous for managing end-of-day financial tasks.
This position is essential for maintaining high standards of service within our establishment while ensuring that our guests feel valued and attended to during their stay.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Food provided Free parking Health insurance Health savings account Life insurance Paid time off Vision insurance
Schedule:

Day shift Evening shift Holidays Overtime Rotating weekends
Work Location: In person