Job Description

ASSISTANT GENERAL MANAGER

TownPlace Suites Harrisburg/Hersey, 450 Friendship Road, Harrisburg, Pennsylvania, United States of America Req #3273

Sunday, August 13, 2023

The primary purpose of the TownePlace Suites Harrisburg Hershey Assistant General Manager is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.

Responsibilities:

• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting

• Control costs at the same time as protecting the assets of the hotel

• Turn in all paperwork in a timely manner with precision and exactness

• Maintain daily, monthly, and annual property cash handling procedures, deposits, and security

• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate office

• Create and maintain a strong team with great cohesiveness

• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel

• Ensure brand and MCR standards are met and documented

• Motivate the team to drive revenue

• Understand sales effort within the market and drive both Occupancy and ADR

• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics

• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections

• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations

• Interact with guests, solicit feedback, and build relationships. Effectively respond to guests regarding service challenges

• Use technology platforms to drive guest experience scores

• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel or owner\xe2\x80\x99s policies and procedures and regulatory requirements

• Enhance the hotel\xe2\x80\x99s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

• Minimum of 1-year experience as a manager in the hotel industry required

• Experience with the Brand a strong plus

• Must be highly motivated, self-directed, with strong initiative and desire for achievement

• Exceptional customer service skills required

• Must possess strong computer skills

• Excellent communication and presentation skills

• Must be a leader, a driver, and guest service oriented

• A can-do attitude and a hands-on approach

• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company\xe2\x80\x99s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York\xe2\x80\x99s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

• Job Family Hotels
• Pay Type Salary
• Job Start Date Sunday, August 13, 2023

MCR Hotels