Job Description

Oak View Group:Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary:This position will assist in the management of all ticketing operations including daily operations of the Box Office and any ticketing outlets. Responsibilities include account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances and events. Ability to work flexible schedule based on events, including nights, weekends and holidays as needed.This role will pay an annual salary of $50,000 to $55,000.Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until January 24, 2025. About the Venue:The Cox Business Convention Center (CBCC), located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the CBCC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.The Bank of Oklahoma Center, also known as the BOK Center, is located in downtown Tulsa and serves as the premier sports and entertainment venue of the region. Offering 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events, the BOK Center has been named one of the country's best venues. Responsibilities:

• Assist in recruiting, interviewing, selecting, training, motivating and evaluating personnel; assist in developing performance level standards and in providing or coordinating training accordingly; work with personnel to correct deficiencies; recommend appropriate disciplinary action.
• Perform general Box Office duties including ticket-selling functions as needed.
• Assist with event set ups in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Ensure that all premium seating ticket orders are processed and confirmed promptly and accurately.
• Responsible for balancing box office revenue and preparation of daily sales reports.
• Prepare daily deposits and combined bank deposits according to the Finance Department's requirements.
• Provide full-service ticketing for local tenants (including account management and all other ticketing requirements for the facility).
• Assist with preparation of all required Box Office reports to management and promoters.
• Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate).
• Process ticket requests from promoters.
• Assist with overseeing will call for all ticketed events, ensuring compliance with all relevant ticket laws.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Update and troubleshoot the computerized ticketing system and software.
• Manage Business Objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested.
• Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
• Perform other work-related tasks as assigned by the Box Office Manager or General Manager.

Qualifications:

• A Bachelors degree is strongly recommended however, event and/or ticketing industry experience is viewed equivalently.
• Previous responsibility in training and supervising others is desired.
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Knowledge of federal, state, and local regulations
• Strong oral and written communication skills, supervisory skills and excellent interpersonal skills, particularly in dealing with the public, are required.
• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills.
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or using a calculator.
• Communicate clearly and concisely in the English language, both orally and in writing
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software.
• Demonstrated knowledge and use of ticketing software, terminology.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days based upon event calendar.

Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (xe2x80x9cprotected classxe2x80x9d) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group