Job Description

:

The Associate Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs ofmedical equipment in assigned areas ofthe hospital, as well as external/retail clients. TheAssociateBiomedicalTechnicianoperatessophisticatedtest equipmentandinstrumentationfor inspections, performance tests, and periodic maintenance/repairs ofmedical equipment. The testing data acquired from said testing is analyzed and may be prepared for reports.

Essential Functions:

Communication

Understands the importance ofcommunication and follows defined standards.

• Actively listens to and interprets the customer\'s needs.
• Discusses issues with team members.
• Ensures critical events are communicated in a timely manner to the appropriate parties until resolution. \xe2\x80\xa2 Clearly articulates caregiver issue and solution in terms the caregiver understands.
• Takes direction from leadership and asks questions when needed.

Critical Thinking

• Is willing to use all available sources for information (including knowledge articles) and can work through problems

methodically.

• Focuses on the critical tasks and seeks guidance for ambiguity.
• Escalates problems and issues in a timely manner, knowing when and who to escalate problems within yo ur team.

Customer Focus

• Places the customer at the forefront of all work efforts.
• Ensures customer requests for service are handled in a manner that promotes high customer satisfaction and provides

customer with a positive experience.

• Gathers pertinent information associated with caregiver issues, needs & requirements, and communicates thoroughly

to other IS organizations (both Providence and vendors) during ticket handoff in order to minimize customer interruptions and avoid duplicate information requests.

• Develops and maintains solid working relationships with all impacted users within the areas that they support.

Independent Work

• Willing to reprioritize and adjust to changing conditions.
• Quickly learns new information as needed, whether it is knowledge required for solving a problem, or simply a new

skill.

• Adheres to documented standards, policies and procedures for documentation, ticketing processes, and handling

expectations. Operating within SLAs / team goals.

• Remains calm and professional at all times.
• Defines and meets their own work-related goals including all assignments independently and in a timely manner. \xe2\x80\xa2 Stays on task during the workday.
• Updates all work orders / tickets and asset information without supervision.

Leadership

• Demonstrates PSJH core values ofcompassion, dignity, justice, excellence, and integrity to caregivers, patients,

visitors, and the community. Provides quality service in the performance ofwork assignments and duties.

• Provides high quality support and services while providing excellent Customer Service to all PSJH caregivers and

partners.

• Works with all PSJH IS organizations to accommodate customer issues and requests, following through to completion. \xe2\x80\xa2 Relates and responds well to guidance, coaching and established direction.
• Meets the basic job duty expectations and responsibilities as defined by the job descrip tion.

Teamwork

• Maintains established department policies and procedures, improving organization performance programs, and

patient/customer safety standards.

• Works collaboratively across the business to build partnerships strengthening customer support satisfaction.
• Adapts communication style to meetneeds ofothers.
• Participates in team efforts and initiatives.
• Responds to circumstances and needs ofthe team, shares information with others and willingly participates in the

achievementofteam goals.

Time Management

• Arrives to scheduled events on time.
• Able to prioritize tasks from most to least important.
• Communicates when unable to meet expectations.
• Uses Providence time management tools effectively and in alignment with policies and procedures. \xe2\x80\xa2 Timely with tickets, meeting company SLA\'s.

Job Knowledge, Skills and Abilities:

Documentation:

• Maintains accurate CMMS documentation for compliance with Regulatory standards
• Performs incoming inspections on new medical devices and documents all required information in the CMMS database \xe2\x80\xa2 Creates new standard documentation
• Researches vendor documentation and publishes to the team, uploading to a standard location.
• Documents existing workflows.
• Clearly documents work order progress and closure details using standard Providence toolset.

Regulatory Requirements:

• Demonstrates a basic knowledge ofOEM instructions when doing repairs, calibration and tests. \xe2\x80\xa2 Demonstrates a basic knowledge ofdepartment policies, procedures and standards.

Technology Foundations: \xe2\x80\xa2 Electronics Theory:

\xe2\x97\xa6 Demonstrates a basic knowledge of electronic theory, technology, and test equipment.
\xe2\x97\xa6 Demonstrates basic knowledge ofcolor code conventions used in componentand wiring marking.
\xe2\x97\xa6 Operates basic hand-tools, power tools, and test equipment used in the repair, testing and calibration of medical

equipment.
\xe2\x97\xa6 Takes safety precautions while performing service-related activities with electrical equipment.

• Medical Devices:

\xe2\x97\xa6 Performs basic repair, calibration, testing, and preventative maintenance on assigned medical equipment according to

manufacturer\'s specifications.
\xe2\x97\xa6 Demonstrates knowledge ofbasic anatomy and physiology.
\xe2\x97\xa6 Runs basic diagnostic programs on medical devices and uses results to identify any issues. Follows through on any

necessary repairs/calibrations.

• Operating Systems & Networks:

\xe2\x97\xa6 Knowledgeable in the basic operation of Providence medical assets (e.g., computers, servers, network equipment). \xe2\x97\xa6 Runs basic diagnostic programs (e.g., ScanDisk, Ping).

Clinical Engagement:

• Communicates both verbally and in writing with staff and visitors.
• Understands the basic business requirements ofthe clinical caregiver.

Required qualifications:

• Must be able to be on call.
• Position requires driving, a valid driver\'s license and proof of insurance per company policy.
• Must be able to work a flexible schedule and overtime if required.
• Required to have completed Coursework/Training Electronics Technology, Military or Technical Training (Certificate).

Preferred qualifications:

• 1 year Experience in repair of biomedical equipment or equivalent field
• Associate degree Biomedical Equipment Technology or Electronic Technology Degree

Why Join Providence?

Our are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our of caring for everyone, especially the most vulnerable in our communities.

About Us: At Providence, our strength lies in Our Promise of \xe2\x80\x9cKnow me, care for me, ease my way.\xe2\x80\x9d Working at our family of organizations means that regardless of your role, we\'ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our for more information about our Benefits and Rewards.

About the Team: Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Providence Health & Services