Job Description

Associate, Deskside Support Engineer

Headquarters Office, 625 State Street, Schenectady, New York, United States of America * Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #1802

Thursday, November 9, 2023

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it\'s time to make a healthy career move to MVP!

Full-Time, Non-Exempt

Onsite position in Schenectady, NY OR Tarrytown, NY

Summary:

Installs desktop hardware and software and performs routine equipment maintenance.

Works closely with end users as well as senior and executive-level leadership to provide support and resolve software/hardware problems. Logs all incidents and troubleshooting details in the incident tracking software. Maintains desktop asset records and assists with the equipment procurement process. Participates in planning and implementation of desktop PC upgrades and related corporate projects. Maintains the company\'s PC images, antivirus system, software update system, and related activities. Assists in developing new policies and procedures related to managing MVP\'s desktop environment.

Writes procedural documentation and trains other technical support staff and users. Interacts with networking, telecom, production support, and staff from other IT groups in resolving complex technical issues. Submits regular status reports to management. Hybrid work environment, support outside normal business hours as needed, and other related duties as assigned.

POSITION QUALIFICATIONS

Minimum Education:
AA/AS or BA/BS in a technical discipline, Computer Science preferred.

IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role

Minimum Experience:
Deploying, configuring and maintaining PC\'s, printers, peripherals, and desktop software in an enterprise environment. Microsoft Azure/Entra, Intune, Autopilot experience preferred.

Required Skills:

• Proven ability to support users with routine and advanced technical issues in a Windows 11 environment.

• Experience with trouble ticketing applications

• Ability to actively participate in corporate projects and ensure that desktop technical components are handled effectively.

• Ability to create and update technical documents and train users; experience with Office 365, Microsoft Word and Excel, Outlook, and Teams required.

• Demonstrated ability to work effectively with minimal direct supervision.

• Good Troubleshooting Skills **

• Good Customer Service Skills **

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.
• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
• Life insurance and disability coverage to ensure financial security for you and your dependents.
• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Information Technology & Transformation Services
• Pay Type Hourly
• Min Hiring Rate $20.00
• Max Hiring Rate $31.80

MVP Health Care