Job Description

Zions Bancorporation\xe2\x80\x99s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an ATM Coordinator to join Zions Bancorporation in Midvale, Utah. The ATM Coordinator plays a key role in supporting the ATM fleet which includes troubleshooting ATM issues, taking branch and vendor calls, dispatching and working with vendors, and facilitating meetings.

The Engineering and Core Services organization is at the heart of innovation at Zions Bancorporation. We continually modernize on many of Zions\xe2\x80\x99 key banking applications and its banking core. In addition to application development, we manage the key platforms, services, and processes which enable modernized engineering and IT operations and delivery through DevOps and lean principles. Ensuring scalable, quality, innovative solutions for our teams and our customers is integral to what we do. Come join us in transforming engineering and banking software!

The ideal candidate for this position will have the skills and experience necessary to:

• Manage inbound calls in a timely manner.
• Coordinate via phone and email affiliate requested moves, adds and changes of ATM equipment by working directly with vendors, property management, and IT to facilitate the process.
• Manage ATM maintenance projects, such as screen changes, stamp increases, bank conversions, etc.
• Update ATM applications as required.
• Facilitate virtual meetings with vendors, track and provide problem resolutions, service agreement issues, and branch/operations updates.
• Provide troubleshooting to branch network callers and dispatch vendors for hardware/software issues.
• Be responsible for the creation, tracking, and reporting of security encryption keys.
• Perform other duties as assigned.

Qualifications:

• Proficient knowledge of and ability to trouble shoot computers and/or system, help desks, and/or banking operations.
• Ability to coordinate and work with affiliate bank staff and vendors over the phone on projects, equipment change/add requests, and other ATM issues.
• Ability to identify customer\'s needs, clarify information, research issues, and provide timely solutions/alternatives.
• Strong phone and verbal communication skills along with active listening.
• 1+ years experience with ATMs and ATM systems, banking and banking operational processes or other directly related experience and a degree in business, business systems, information technology or other related field required.
• Ability to be customer focused and adapt to different personality types.
• Ability to prioritize and jump between tasks quickly.

A combination of education and experience may meet qualifications.

Location: This position has a hybrid work from home schedule with a minimum of three per week in the office at the Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company\xe2\x80\x99s primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Benefits:

• Medical, Dental and Vision Insurance \xe2\x80\x93 START DAY ONE!
• Life and Disability Insurance, Paid Parent Leave and Adoption Assistance
• Health Saving (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Zions Bank