Job Description

Company DescriptionABOUT WESTGATE RESORTSWestgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country\'s most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts. Maintain ticket and cash bank security through scrutiny of all transactions.DUTIES

• Balance money and ticket bank amounts at the beginning and end of shift.
• Resolve problems/complaints arising from guests.
• Sell attraction tickets and make reservations for dinner shows as needed.
• Provide basic directions, maps, and attraction and area information to the customers as needed
• Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
• Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
• Responsible for completing daily deposit for their bank according to standard safety procedures.
• Daily clean and secure their work place.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to handle cash and tickets accurately and securely, enjoy working with tourists, be able to take direction well, possess strong auditing skills.
• Have word processing and spreadsheet knowledge, have good communication skills, be a self-starter without extensive need for direction, work well with others, be organized, be focused on accuracy, and be able to meet deadlines.

EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.Additional InformationWhy Westgate?

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

Westgate Resorts