Job Description

VIP Automotive Group of Long Island which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups on long island.

FULL TIME and PART TIME OPPORTUNITY! 5 day work week

**Opportunity for advancement

**Previous automotive BDC knowledge and experience is a plus!

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

Medical and Dental Insurance

401(k)

Employee discounts on vehicle purchases, parts and service

Paid-time-off

We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance

Comprehensive employee recognition programs.

Opportunities for career advancement.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SUMMARY

Responds to consumer Internet inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales to dealership standards.

ESSENTIAL DUTIES - Essential Duties include the following. Other duties may be assigned.

Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, or by e-mail

Has thorough knowledge of all dealership products and services.

Directs customers to product information resources, including those available on the internet.

Assists customers in selecting a vehicle.

Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.

Checks e-mail frequently and respond to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.

Handles all Internet sales inquiries professionally

Coordinates Internet promotions and advertising.

Acts as liaison with any services the dealership uses to promote its site or advertise.

Maintains an ongoing customer database to capture repeat business.

Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

Attends product and sales training as requested by management.

Attends meetings.

Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to conduct business

Maintains professional appearance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE Customer Service experience Phone skills

Computer skills (ex Microsoft office)

LANGUAGE SKILLS

Bilingual preferred

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training

Product knowledge

Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibrations.

Physical Activity

While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:

Stand

Walk

Sit

Handle, or feel

Reach with hands and arms

Occasionally climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Values:

To perform the job successfully, an individual should demonstrate the following Values:

VIP\'s Purpose is to create value and unparalleled experience for every customer, far superior than our competitors. Our mission is to be the biggest and best provider of automotive sales and service. We want to empower our staff to provide every customer with the most memorable experience possible.

VIP CODE OF CONDUCT:

1. You are empowered to make every customer\'s experience memorable, especially if they have a unique request.

2. Our process will be warm and inviting in all customer interactions always using the words \'my pleasure\' and \'thank you\'.

3. We will always assist the customer with a smile even if we must step outside our primary duties.

4. If a guest needs directions, you will make sure they are assisted to the area they are looking for without ever pointing.

5. Phones will be answered promptly, with a smile in your voice, always asking permission to transfer or place the customer on hold.

6. You will assist in identifying any flaw in providing our customer the best possible service. You will either fix the problem immediately or use our CPR process to report it to a manager.

7. You are empowered to fix any safety concern. If you cannot correct it, you will make a manager aware immediately.

8. Your appearance, grooming, choice of words and actions represent the image of our business. You are required to follow the company\'s dress code, the company code of conduct and always use words consistent with professional conduct.

9. Knowledge is the key to assisting our customers. If there is a question you don\'t know the answer to you need to find the answer and inform the customer.

10. As a service professional you must always be gracious and respectful to your co workers and guests.

Teamwork through Trust and Respect

Cooperation and Attitude \xe2\x80\x93 Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.

Individual Leadership & Employee Relations \xe2\x80\x93 Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.

Integrity
Business Ethics \xe2\x80\x93 Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures \xe2\x80\x93 Demonstrates knowledge of and compliance with all company policies and procedures.

Commitment to Customer Enthusiasm
Business Ethics \xe2\x80\x93 Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures \xe2\x80\x93 Demonstrates knowledge of and compliance with all company policies and procedures.

Passion for Winning
Communication - Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.
Work Values \xe2\x80\x93 Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.
Accountability at all Levels
Decision Making \xe2\x80\x93 Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.
Problem Analysis \xe2\x80\x93 Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.
Dependability \xe2\x80\x93 Promptly reports to work, completes tasks, and works with minimum supervision.

Commitment to Customer Enthusiasm
Job Knowledge \xe2\x80\x93 Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.
Initiative \xe2\x80\x93 Voluntarily initiates and follows through on necessary projects and non-routine tasks.

Job Type: Full-time

Salary: From $17.00 per hour plus commission and bonus!

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Parental leave

Retirement plan

Schedule:

8 hour shift

Monday to Friday

Weekend availability

Supplemental pay types:

Commission pay

Bonus Pay

Work Location: In person

PI227086073

VIP Automotive Group