Job Description

Automotive Service Manager needed for family owned import dealership just outside of Boston, MA. This is a great opportunity to take over a growing department with a good team in place. The dealership service manager is responsible for overseeing the service department of the dealership, ensuring that all repairs and maintenance are completed efficiently and to the satisfaction of customers. The successful candidate will have a proven track record of leading new car dealership Service Departments and ensuring that customer retention stays high. Moreover, the dealer is looking for an energetic Service Manager that actively strives to grow their department and do better than the day before. The department has a loyal clientele base in a wealth demography. It is important that this person is a good trainer and motivator of their team so that the team and department can reach new levels. Experience on CDK is a big plus. Duties and Responsibilities:

• Manage the service team, including hiring, training, and supervising technicians and other service staff
• Oversee the scheduling of repairs and maintenance with customers and technicians
• Ensure ROs are completed and closed out in a timely and accurate fashion
• Maintain inventory levels and order parts as needed
• Handle customer service inquiries and address any concerns or complaints
• Manage the budget for the service department and analyze financial data to identify areas for improvement
• Develop and implement strategies to improve efficiency and customer satisfaction within the service department
• Stay up-to-date on industry trends and best practices, and implement new technologies and processes as needed
• Maintain accurate records and documentation related to repairs, maintenance, and customer interactions
• Participate in team meetings and collaborate with other departments to ensure smooth operation of the dealership
• Other duties as assigned

• A proven track record as a dealership Service Manager
• Strong leadership and management skills
• Excellent customer service skills
• Strong understanding of the automotive repair and maintenance processes
• Ability to analyze financial data and develop budget plans
• Strong communication and interpersonal skills
• Proficiency with computer programs and software, including inventory management systems