Job Description

Position Summary:
Provide customer service and support across public service desks and Access, Delivery & Resource Sharing Services units (Circulation, Reserves, Library Privileges, Stacks, Delivery & Resource Sharing Services, and Offsite) in accordance with library policies and workflows. Collecton and Access Services Assistants will be assigned to work in other units on a regular basis to meet workflow demands. Duties include but are not limited to: facilitating user services, circulating library materials, processing fees and payments, processing user requests and determining user privileges. Respond to user and visitor inquiries in-person, over the telephone, and via a variety of online environments. Assign and train part-time staff to assist with routine operations of Collections and Access Services units. Qualifications:
Required Education:
High School Diploma or equivalent

Required Experience:
1+ years

Preferred Experience:
1+ years

Required Skills, Knowledge and Abilities:
Ability to operate and maintain basic library equipment (e.g. photocopy machine, computer terminal, internet, ILS etc). Proficiency with Microsoft Office products, ability to learn, maintains and update databases. Ability to learn job specific computer programs and equipment. Excellent written and oral communication. Detail-orientation.Essential Functions of Position:Must be able to lift and push heavy objects weighing up to 10 lbs. Additional Information:
In compliance with NYC\'s Pay Transparency Act, the hourly rate for this position is USD $32.143. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

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