Job Description

Initial Posting Date: 01/16/2024

Application Deadline: 01/24/2024

Agency: Department of Human Services

Salary Range: $3,477 - $5,232

Position Type: Employee

Position Title: Benefit & Eligibility Worker \xe2\x80\x93 Spanish language required

:

Benefit & Eligibility Worker (Human Services Specialist 3) \xe2\x80\x93 Spanish language required

Location: Eugene, Oregon - in office position; not remote or hybrid

Nos enorgullece ser un empleador que ofrece igualdad de oportunidades. Estamos trabajando de manera activa para crear una agencia equitativa junto a Equity North Star como gu\xc3\xada y continuar nuestra visi\xc3\xb3n de ser una agencia sin racismo, discriminaci\xc3\xb3n ni sesgo. Creemos que los equipos en los que todos pueden mostrarse de manera aut\xc3\xa9ntica son fundamentales para crear una fuerza laboral pr\xc3\xb3spera que pueda brindarle un mejor servicio a la comunidad. Invitamos a los miembros de grupos raciales o \xc3\xa9tnicos hist\xc3\xb3ricamente subrepresentados, mujeres, personas con discapacidades, veteranos, miembros de la comunidad LGBTQIA2S+ y otras personas a presentar una solicitud.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS\xe2\x80\x99 overall mission and vision.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency\'s goals related to equity, inclusion, and racial justice.

We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more!

If you have federal student loan debt or are thinking of going back to school, then you might benefit from the . If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.

\xc2\xa1Queremos que te unas a nuestro equipo de Eugene!

Have you always wanted to be part of a collaborative, diverse team? If you are looking for an opportunity to start a new career that makes a difference in peoples\' lives, this position may be for you!

We are seeking a talented individual to serve as a Benefit and Eligibility Worker (Human Services Specialist 3) at our Eugene office. In this Benefit and Eligibility role you will be part of a team that provides assistance and conducts interviews in-person and over the phone to determine eligibility for Oregonians seeking services from our agency.

This position requires fluency in both Spanish and English languages. We offer bilingual differential pay, which is an extra 5% of the employee\xe2\x80\x99s base pay upon passing test(s) evaluating your proficiency in Spanish.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.

Summary of duties:

As a Benefit & Eligibility Worker, you will play a critical role in providing a safety net that supports better outcomes for Oregonians. You will provide resources that support family stability and will also assist in connecting Oregonians to careers. You will determine eligibility for people applying to various Self-Sufficiency Programs through interviewing, gathering and assessing information.

To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired). Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.

Minimum qualifications / What you need to qualify:

Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client\'s situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).

Bilingual Spanish/English language skills (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).

Essential Attributes:

Collaboration: Experience developing professional relationships that establish trust, approachability and flexibility amongst individuals or organizations with competing priorities.

Detailed-oriented/accuracy: Experience meeting or exceeding accuracy and attention to detail expectations for your assigned tasks, outcomes and follow up actions.

Customer Service: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion.

Communication: Experience explaining technical information such as rules or procedures verbally and in writing to individuals and groups who are unfamiliar with the subject and/or learn and communicate differently than you.

Computer skills: Adept in usage and functionality of computers, web browsers, and Microsoft programs such as Excel spreadsheets. Experience using multiple systems in tandem for research, tracking data and results.

Organizational skills: Experience remaining organized, using good time management skills to prioritize tasks and responsibilities appropriately in a fast paced, high productivity environment.

Work schedule and working conditions:

The work schedule is Monday \xe2\x80\x93 Friday in person at the Eugene ODHS branch office.

Contact with the public, including contact with Oregonians experiencing emotional and financial stress.

Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.

Will require sitting at a computer or telephone for prolonged periods of the workday.

Experience high volume of computer work, using various computer programs in a fast-paced environment.

Priorities and procedures may change daily and require the ability to be flexible in application of procedures.

How to apply:

Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.

Current State of Oregon employees: Apply via your employee Workday account.

If you are not a current State of Oregon employee, view this .

After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements:

Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security\xe2\x80\x99s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

May require a valid driver\xe2\x80\x99s license or other acceptable method of transportation.

Helpful information:

This position is represented by the Service Employees International Union (SEIU).

This recruitment may be used to fill future vacancies.

The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the page for more details, or you may for information on Pay Equity.

Have questions about Workday or want some tips on understanding the state application process? Check out our page.

If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email Alissa Walker at or call/text her at 503-519-1807. Please be sure to include the job requisition number.

Come for a job. | Stay for a career. | Make a difference... for a lifetime!

State of Oregon