Job Description

Overview

Advises field staff on complex eligibility and ESD program case issues through research, analysis and interpretation of rules and precedent. Works with consultants to identify and rectify rule and procedure deficiencies. Communicates and interprets revisions to field staff. Develops strategies to reduce workload and enhance flexibility in the work of field staff. Evaluates fair hearing requests to ensure correct and consistent application of rules and procedures. Authorizes or recommends compliance with, or reversal of, case decisions. May supervise the provision of support services for approximately 20 staff including the Deputy Commissioner. Researches complex cases, consumer complaints and program inquiries. Participates in rule development across programs and conducts staffing review of proposed rules and procedures. Chairs or participates in specialized task forces and acts as liaison between central office committees and field staff. Trouble-shoots ACCESS production problems and pursues enhancements and remedies to the IT system. Works with IT staff to prioritize system requests. Analyzes quality control error reports for trends and coordinates corrective measures. Performs related duties as required.

Considerable knowledge of the principles and practices of public administration, particularly as they relate to public assistance programs.
Considerable knowledge of the rules and procedures governing the division\'s programs and services.
Working knowledge of state and federal laws, rules and regulations applicable to public assistance programs.
Knowledge of supervisory principles and practices.
Aptitude to work with the division\'s ACCESS system and other complex software applications.
Ability to research, analyze, interpret, explain and train complex rules and to apply them to specific case situations.
Ability to organize and present material in a clear and concise manner.
Ability to set priorities and manage workload.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships.
Knowledge, Skills and Abilities
Ability to perform job duties within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships and results orientation.

Who May Apply

This position, Benefit Programs Assistant Administrator (Job Requisition #48301), is listed as a STATE PROMOTIONAL ONLY posting. Only current State of Vermont employees who have successfully completed an original probationary period OR non-State employees eligible for veteran\'s preference are eligible to apply for this position. Your application will not be considered if you do not meet one of these requirements.
If you would like more information about this position, please contact .
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed primarily in a standard office setting. A valid drivers\' license is required and private means of transportation could be needed if a fleet vehicle is unavailable. Conflicting opinions on operational problems may be anticipated. Multiple competing priorities and tight deadlines are a frequent occurrence.

Minimum Qualifications

Master\'s degree AND one (1) year or more at or above a technical level in public benefits eligibility determination, including one (1) year as a Benefits Programs Specialist, Reach Up Case Manager, or Supervisor of TANF, SNAP, Fuel Assistance, or General/Emergency Assistance programs.

OR

Bachelor\'s degree AND three (3) years or more at or above a technical level in public benefits eligibility determination, including one (1) year as a Benefits Programs Specialist, Reach Up Case Manager, or Supervisor of TANF, SNAP, Fuel Assistance, or General/Emergency Assistance programs.

OR

Associate\'s degree (or two years of full-time college coursework) AND five (5) years or more at or above a technical level in public benefits eligibility determination, including one (1) year as a Benefits Programs Specialist, Reach Up Case Manager, or Supervisor of TANF, SNAP, Fuel Assistance, or General/Emergency Assistance programs.

OR

High School diploma or equivalent AND seven (7) year or more at or above a technical level in public benefits eligibility determination, including one (1) year as a Benefits Programs Specialist, Reach Up Case Manager, or Supervisor of TANF, SNAP, Fuel Assistance, or General/Emergency Assistance programs.

Total Compensation

As a State employee you are offered a great career opportunity, but it\'s more than a paycheck. The State\'s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

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Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State\'s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

State of Vermont