Job Description

Description and FunctionsOpen Until FilledGENERAL DESCRIPTION:Provides overall case management for economic assistance, information, and referral cases as assigned. Provides information and refers individuals and families to programs and resources, including self-sufficiency and/or self-responsibility, and will assure safety and protection.The Wyoming Department of Family Services\' work centers around three values

• Safe at home;
• Giving families opportunities for success; and
• Supporting the people who support the families.

Come join the DFS family and support Wyoming families!The State of Wyoming\'s total compensation package is excellent and includes:

• Culture of public service and a commitment to work/life balance
• Paid holidays, vacation and sick leave
• Retirement investment options with employer contributions
• Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more with an employer contribution toward premiums
• Longevity Pay

Human Resource Contact: or 307-777-3547ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Provides support of economic assistance programs, which may include TANF, child support, Medicaid, food stamps, etc.
• Determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs.
• Provides benefits timely and accurate while collaborating with other state and community partners for the public\'s health and safety.
• Assists with audits to ensure compliance with state and federal requirements.
• Maintains computer databases and enters information.
• Conducts client interviews to determine eligibility.
• Maintains cases once approved.
• Maintains public relations with community referral agencies and others.
• Recognizes and provides intervention services for people in crisis.
• Trains new employees.
• Assists with hearings through written or verbal testimony or exhibits.

QualificationsPREFERENCES:Preference may be given to applicants who are detail-oriented, multi-task capable, organized, and able to prioritize; good communicators both orally and written, and have customer service experience.KNOWLEDGE:

• Knowledge of effective interviewing techniques, including attitudes, behaviors, and value judgments, affects worker-client relationships.
• Knowledge of laws, rules, regulations, policies, procedures, and manuals.
• Knowledge of community and governmental resources and programs and how to access them.
• Knowledge of agency computer systems and their application.
• Knowledge of general office procedures.
• Knowledge of state and federal criminal justice processes.

MINIMUM QUALIFICATIONS:Education:Associate\'s DegreeExperience:0-2 years of progressive work experience (typically in Benefits and Eligibility)OREducation & Experience Substitution:2-4 years of progressive work experience (typically in Benefits and Eligibility)Certificates, Licenses, Registrations:NoneNecessary Special RequirementsNOTES:

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

Supplemental Information049-Department of Family Services - Family AssistanceClick to view the State of Wyoming Classification and Pay Structure.URL:The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

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