Job Description

Job Introduction:

If you\'re looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We\'re hiring Bilingual (Arabic) Customer Service Representatives for our Call Center in New York, NY. We are looking for individuals who are passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. These are positions with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you!

*Please note this position is located on site in our New York City office (77 Water Street, New York, NY). This is not a remote position.

Maximus has partnered with the New York State Department of Health to establish the New York Independent Assessor Program (NYIAP) for New York State Medicaid consumers who want to receive personal care services or community-based long-term services and supports. NYIAP Nurse Assessors conduct conflict-free assessments of these individuals using the Community Health Assessment tool to determine whether they qualify for these services. Independent Practitioners Physicians, Nurse Practitioners, and Physician Assistants conduct clinical appointments to determine if the individual is medically stable to receive services in the community. The information collected from the assessment and clinical appointment is used by local Departments of Social Services, Medicaid Managed Care Organizations, and Managed Long Term Care plans to develop the individual\xe2\x80\x99s plan of care and make determinations regarding the services the individual may receive. Education and Experience Requirements:

Primary Responsibilities:

• Respond to enrollment service calls
• Provide responses to inquiries and mails information in response to request
• Refer callers in the event of problems or concerns
• Educate clients on managed care
• Assess client\xe2\x80\x99s health care needs and assists clients in choosing a health plan

Minimum Requirements:

• High School Diploma or GED
• Prior work experience in customer service, data entry and/or processing
• Effective communication skills and ability to follow directions
• Ability to interact courteously and effectively with a variety of people
• Ability to handle pressure and perform multiple tasks
• Proficiency in Microsoft Office applications as Excel, Power Point, and Word
• Must read, write, and speak Arabic in addition to English

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