Job Description

Join the people helping people.PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company\xe2\x80\x99s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.For people drawn to serving others through their work, Velera is a place to thrive, as we serve our credit union members best by taking care of each other first.If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. Velera is a highly accessible environment where you\xe2\x80\x99re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. \xe2\x80\x9cOur Momentum. Your Moment.\xe2\x80\x9dThis application is the first step in seizing your moment.1st Party Customer Service Orientated Collections Rep Role

• Paid 4-6 week Instructor led Virtual Training
• Target Pay is based on relevant experience $15 to $19 an hour plus yearly performance based bonus potential up to 6% of total annual income.
• Qualified Bilingual Spanish or French speaking reps earn an added $1 per hour in language differential
• This position is open to applicants residing in the following states only; Alabama, Arizona, Arkansas, Idaho, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Wisconsin

\xe2\x80\x8bEarn a shift differential for working outside traditional work hours.

• Any hours worked between 7pm to 7am you will earn you an added $1.25/hour + base pay. Any hours worked on Sat-Sun will earn you a minimum of $1.25 to $1.75 /hour + base pay per hour.

Virtual Training is 4-6 weeks in duration starting August 26th, 2024Training Hours are between Mon- Fri 9 am-6 pm Central TimeRoutine work shift (after training): All new hires will need to routinely work the following shift and adjust to Central Time Zone hours as listed below

• Mon, Tues, Wed and Thurs: 10:30 am to 8 pm Central Time
• Friday: 12:00 pm to 4:00 pm Central Time
• Saturday: All new hires must work the Saturday preceding the last business day of each month: 10:30am to 2:30pm (previous Friday would be off)

Basic FunctionThe Collections Rep I is responsible for making outbound collection calls and handling inbound collection calls on accounts past due up to 60 days in a first party environment for Velera Clients. This position partners directly with Client\xe2\x80\x99s borrowers to review, assess and resolve delinquent credit card and consumer loan accounts.Essential Functions & Responsibilities

• Contacts Client\xe2\x80\x99s past due borrowers through outbound calling campaigns using dialing technology or manual dialing tools to effectively resolve accounts up to 60 days past due.
• Maintain accurate documentation of collection efforts and reasons for delinquency and makes acceptable arrangements to resolve past due loans.
• Follow department calling scripts and procedures created for the relevant delinquency queue and Client specific requirements. Update borrower address, phone numbers, and other contact information.
• Adhere to all federal, state, local and internal laws, regulations, and policies in connection with the first party collection of past due loans and credit cards.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Position Specifications

• High school education or GED equivalent
• One year customer service experience preferred; preferably in collections.
• One year work experience with multitasking within multiple technologies preferred.
• Six months work experience with problem solving and critical thinking skills. Knowledge and working experience in a call center environment preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on Velera values: Excellence, Innovation, Leadership, Passion and Trust
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
• Demonstrated excellent analytical and quantitative skills
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in word processing and spreadsheet computer software applications
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment

Remote EmployeesWe have the expectation that you will create a designated workspace in a quiet, secure area of your home where you can limit distractions and background noise during your working hours.All WFH hires must have the following in place prior to their first day:Having high speed internet with high-speed Internet access of 100 MBPS Download/30 upload and maintaining your connection is a condition of employment. If multiple users or devices are connected to the internet, it may affect internet speed and your connection.

• Your computer will need to be connected directly into your modem via an Ethernet cord. Velera can supply a standard-length Ethernet cord.
• Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jail broken)
• Even though we are at home, we are still operating in a professional environment. You are responsible for anything heard or seen while you are remotely working
• The ability to meet performance expectations in a work from home setting

Pay EquityVelera is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is: $31,800.00to $39,700.00*Note: The amount shown is based on full time annual salary and would be prorated based on role.In addition this position is eligible for an incentive plan, based on performance.BenefitsAt Velera, everything we do recognizes the fact that our employees are our most important asset. That\xe2\x80\x99s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.Check out the comprehensive benefits Velera has to offer that further solidifies our reputation as a company that just \xe2\x80\x9cgets it\xe2\x80\x9d when it comes to balancing life\xe2\x80\x99s planned and unplanned events while equipping you with all the tools for growth.Velera offers:Beautiful, state-of-the-art campusEndless opportunities for advancementCompetitive wagesGenerous paid time off and paid holidaysOur benefits package includes:Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion servicesDental and VisionBasic and Optional Life InsuranceCompany Paid Disability Insurance401k (with employer match)Health Savings Accounts (HSA) with company provided contributionsFlexible Spending Accounts (FSA)Supplemental InsuranceLegal PlanPet InsuranceAdoption Assistance PlanMental Health and Well-being: Employee Assistance Program (EAP)Mental health and Well-being: Virtual mental health support and resourcesTuition ReimbursementWellness programBack-up child care programBenefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Velera is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a Velera location, employee attentiveness and cooperation with Velera Employee Safety Workplace Protocols is critical.Please Note: For roles with certain levels of travel and/or company car usage, Velera will require a completed Motor Vehicle Record Check, valid driver\'s license, and proof of insurance at time of hire and annually.All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and InclusionVelera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following and the . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.Velera is an E-Verify Employer. Review the E-Verify Poster (English and Spanish). For information regarding your Right To Work, please click (English and Spanish poster).As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at for assistance.

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