Purpose:
The Inside Sales Rep supports overall sales growth plan by increasing sales and gross margin while providing enhanced customer service to customers. Responsible for handling assigned sales accounts by anticipating customer needs, managing sales margins and entering customer orders. Collaborate with the sales team to achieve UNFI\xe2\x80\x99s Building out the Store objective.
Job Responsibilities:
Account Management (100%)
\xc2\xb7 Responsible for managing an assigned book of business.
\xc2\xb7 Responsible for meeting or exceeding established sales goals.
\xc2\xb7 Solicit and process customer orders.
\xc2\xb7 Ensure customers receive timely and accurate information on product availability, quality and price.
\xc2\xb7 Suggest substitutions to customers for items ordered that are unavailable (or do not meet quality expectations) while encouraging customers to purchase maximum possible amount of product conducive to their business.
\xc2\xb7 Respond to customer phone inquiries and ensure that customer needs are resolved in an appropriate and timely manner.
\xc2\xb7 Submit credit requests per policy.
\xc2\xb7 Identify, qualify and make phone solicitations of potential new customers.
\xc2\xb7 Support sales activities with Quality Control, Transportation, Accounting and Purchasing to ensure customer satisfaction.
\xc2\xb7 Inform customers of company products, programs and promotions and verify inventory levels for promotions.
\xc2\xb7 Attend and participate in sales meetings, sales trainings, and product information sessions.
\xc2\xb7 Work with Account Manager, Sales Consultants and Sales Managers to develop growth strategies, create promotions and increase business within assigned account base.
Job Requirements:
Education/ Certifications:
\xc2\xb7 Associate Degree or equivalent experience
Experience:
\xc2\xb7 1+ years sales experience preferred
\xc2\xb7 System implementation experience preferred
Other Skills/ Abilities:
\xc2\xb7 Ability to builds relationships with customers and align with leadership\'s goals and direction.
\xc2\xb7 Ability to interpreting data and using technology (Microsoft suite, SV Harbor, Tableau) to support business objectives
\xc2\xb7 Ability to, with leadership guidance, execute a sales plan and achieve sales objectives and ability to identify product/service sales opportunities for core accounts.
\xc2\xb7 Proficiency in Microsoft Office Suite
\xc2\xb7 Excellent verbal and written communication skills
\xc2\xb7 Strong organization skills with ability to multi-task
\xc2\xb7 Ability to resolve customer related issues appropriately and in a timely manner
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Additional Information
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