Job Description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

:

Patient Service Representative is one of the most important positions at Orthodontic Experts. You will be greeting new patients and existing patients, welcoming them to the practice. Following the office introduction, you assist our patients with checking in & out, scheduling appointments, going over payment information, answering questions in-person as well as over the phone, and much more.

Duties include, but are not limited to:

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk-in patients.
• (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
• Review for Bonding approvals
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Check collected payments against the report and check all credit card transactions.

Requirements:

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience.
• Knowledge of medical terms and practices
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills
• Bilingual Fluent in Spanish

Benefits (for our fulltime employees)

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment?
• Monthly Bonuses

Working Hours/Location

Monday-Wednesday 8:40AM-5:00PM

Thursdays 7:40AM-4:00PM

Fridays 6:40AM-3:00PM

Occasional Saturdays 7:40AM-1:00PM

In-clinic

Some Holidays.

• Job Type: Full-time
• Pay: $20.00 per hour
• Bilingual - Spanish Required
• Travel Availability to Hales Corners and Menomonee Falls

PI228228868

Orthodontic Experts LTD