Job Description

City Cruises is seeking Full Time Captains for its Operation in Washington D.C.

About Us:

City Experiences\xc3\xaf\xc2\xbf\xc2\xbd passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you\xc3\xaf\xc2\xbf\xc2\xbdre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

Captains greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction while maintaining a high level of profitability.

Essential Duties & Responsibilities:

Cruise Execution

\xc3\xaf\xc2\xbf\xc2\xbd Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction
\xc3\xaf\xc2\xbf\xc2\xbd Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
\xc3\xaf\xc2\xbf\xc2\xbd Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
\xc3\xaf\xc2\xbf\xc2\xbd Ensure that staff and guests adhere to all safety standards and procedures
\xc3\xaf\xc2\xbf\xc2\xbd Participate in the execution of the Safety Program, including emergency drills
\xc3\xaf\xc2\xbf\xc2\xbd Participate in the proper maintenance of all ship\xc3\xaf\xc2\xbf\xc2\xbds systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
\xc3\xaf\xc2\xbf\xc2\xbd Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
\xc3\xaf\xc2\xbf\xc2\xbd Ensure strict compliance to Emergency Response Plan
\xc3\xaf\xc2\xbf\xc2\xbd Execute other projects as assigned by management

Operations Team Management

\xc3\xaf\xc2\xbf\xc2\xbd Recruit non-exempt operations staff (crew) when necessary to fill vacant positions
\xc3\xaf\xc2\xbf\xc2\xbd Deliver training to new crew
\xc3\xaf\xc2\xbf\xc2\xbd Schedule crew according to staffing matrix
\xc3\xaf\xc2\xbf\xc2\xbd Adhere to Company\xc3\xaf\xc2\xbf\xc2\xbds performance management guidelines for all discipline and termination situations
\xc3\xaf\xc2\xbf\xc2\xbd Recommend to Marine Management the promotion of crew to full-time annual positions
\xc3\xaf\xc2\xbf\xc2\xbd Develop positive working relationships with city department heads and peers
\xc3\xaf\xc2\xbf\xc2\xbd Develop strong teamwork within the staff

Guest Service

\xc3\xaf\xc2\xbf\xc2\xbd Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention
\xc3\xaf\xc2\xbf\xc2\xbd Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies

Administration

\xc3\xaf\xc2\xbf\xc2\xbd Complete all shift records: checklist, logbook, payroll, and documentation of safety training
\xc3\xaf\xc2\xbf\xc2\xbd Ensure that incident reports are completed accurately and promptly
\xc3\xaf\xc2\xbf\xc2\xbd Participate in administration of payroll system including scheduling, checking, transmitting and processing
\xc3\xaf\xc2\xbf\xc2\xbd Execute collateral duties as assigned by Marine Management: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenance
\xc3\xaf\xc2\xbf\xc2\xbd Schedule crew work periods to achieve maximum payroll efficiency
\xc3\xaf\xc2\xbf\xc2\xbd Attend all scheduled meetings
\xc3\xaf\xc2\xbf\xc2\xbd Assist in accounting assistance including invoice processing

Additional Duties as assigned

Requirements and Qualifications:

\xc3\xaf\xc2\xbf\xc2\xbd High school diploma or equivalent required
\xc3\xaf\xc2\xbf\xc2\xbd Must currently possess 100 ton license with a satisfactory record
\xc3\xaf\xc2\xbf\xc2\xbd Minimum of five (5) years of marine experience\xc3\xaf\xc2\xbf\xc2\xbdpreferably to include two (2) years as a captain with an outstanding record
\xc3\xaf\xc2\xbf\xc2\xbd Detailed working knowledge of all ship\xc3\xaf\xc2\xbf\xc2\xbds systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
\xc3\xaf\xc2\xbf\xc2\xbd Must be able to operate vessel in accordance with all Coast Guard rules and procedures
\xc3\xaf\xc2\xbf\xc2\xbd Vessel handling and navigation knowledge required
\xc3\xaf\xc2\xbf\xc2\xbd Able to communicate effectively in oral and written form
\xc3\xaf\xc2\xbf\xc2\xbd Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy
\xc3\xaf\xc2\xbf\xc2\xbd Ability to establish and maintain effective working relationships
\xc3\xaf\xc2\xbf\xc2\xbd Ability to analyze and solve problems
\xc3\xaf\xc2\xbf\xc2\xbd Demonstrated ability to manage multiple priorities/tasks
\xc3\xaf\xc2\xbf\xc2\xbd Proficient knowledge of Microsoft Office applications (especially Word & Excel)

The RESPECT Service System embodies City Experiences\xc3\xaf\xc2\xbf\xc2\xbd mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply.The Companyparticipates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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