Job Description

Oak View Group:Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary:The Box Office Manager will control ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office part-time personnel, and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing, staff management, and customer service.This role will pay an annual salary of $55,000 to $62,500.Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until January 24, 2025. About the Venue:The Cox Business Convention Center (CBCC), located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the CBCC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.The Bank of Oklahoma Center, also known as the BOK Center, is located in downtown Tulsa and serves as the premier sports and entertainment venue of the region. Offering 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events, the BOK Center has been named one of the country's best venues. Responsibilities:

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
• Work with sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity ticket requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention
• Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan, direct, evaluate and provide leadership to Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials
• Exercise confidentiality and integrity upon handling customer personal/financial information
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Groupxe2x80x99s principles

Qualifications:

• Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Knowledge of federal, state, and local regulations
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Familiarity with Ticketmaster ticketing software
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control
• Communicate clearly and concisely, both orally and in writing
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (xe2x80x9cprotected classxe2x80x9d) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group