Job Description

QTC is seeking an Businesss Analyst for our Reserve Health Readiness Program III (RHRP-3).

Who is QTC and what is Reserve Health Readiness Program III (RHRP-3)?

• QTC is the nation\xe2\x80\x99s largest provider of disability and occupational health examination services. We are PASSIONATE about our country\xe2\x80\x99s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
• Reserve Health Readiness Program \xe2\x80\x93 3 (RHRP-3) provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas. They deliver services by group events and in-clinic individual appointments and by providing call center support.

The part would you play in this mission:

You will play a critical role in our Reserve Health Readiness Program III operations center\xe2\x80\x99s workflow. This job is responsible for functioning as a liaison between clients and development department to facilitate the effective exchange of information to ensure the delivery of the highest quality software releases to QTC customers.

Our teams work in an innovative and agile environment. At QTC, we create and apply new technologies in a team environment that is fun, creative and supportive. Best of all, the applications we support have a direct impact on the lives of our nation\xe2\x80\x99s military!

Essential Duties and Responsibilities:

• Collaborate with customers and IT group to collect, understand, and document client business requirements and needs
• Determine the needs of the business unit using techniques such as interviews, data, task, and workflow analysis, and requirements workshops
• Coordinate site visits to assess operational problems and to determine a strategy for improvement
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Establish strategies for deliverables for business projects to include process changes, technology changes and customer impact
• Identify and develop solutions for process improvement
• Prepare customer specifications for review and approval
• Effectively communicate activity and project status to management
• Establish objectives for projects, analyze collected data, and recommend solutions
• Formulate value-added business solutions and present recommendations to management
• Create and maintain clear/concise documentation
• Use reports to analyze and evaluate business data and disseminate to internal and external stakeholders
• Gather metrics, analyze subcontractor performance, monitor Service Level Agreements (SLA), and develop corrective actions
• Analyze current reporting processes in Tableau and work with development team to add and/or modify reports
• Analyze and reengineer processes for tracking and reconciling Veteran claims data
• Create and maintain program documentation and Standard Operating Procedures (SOP)
• Clean, restructure, and migrate databases
• Manage HIPAA compliance protocols
• Forecast and plan production volume
• Audit subcontractor data to ensure accuracy
• Other duties and responsibilities as assigned

Competencies:

• Superior analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Ability to manage, prioritize, and successfully execute multiple projects concurrently with minimal supervision
• Excellent verbal and written communication skills
• Proficient with Microsoft Share Point and MS Project
• Possess excellent interpersonal skills
• Strong organizational and time management skills

Education and/or Experience: (includes certificate & licenses):

• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education
• 2 to 5 years of relevant professional experience
• PMP Certification a plus
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• Experience with the Microsoft Tool Suite (Word, Excel, PowerPoint, Visio, Outlook)
• Advanced knowledge and experience with Excel
• Exceptional writing and communication skills
• Understanding of PII/PHI and HIPAA compliance and protocols

Preferred Qualifications:

• Experience analyzing and evaluating user business problems
• Experience coordinating with business and technology teams to identify requirements, develop plans to satisfy requirements, and test the solutions.
• Experience collecting and analyzing metrics from multiple sources
• Experience reconciling lists of inconsistent data and communicating results to management, stakeholders, and partners
• Experience with the VA or other Government agency
• Requirements and root cause analysis
• Experience with the Atlassian Tool Suite (Jira, Confluence)
• Understanding of Section 508 compliance
• Knowledge of the VA Document Conversion Rules (DCR) and Document Type Identification and Date of Receipt Guide (DTIDORG)
• Experience using Tableau to generate reports

Pay and Benefits:

Pay Range: $63,000 - $77,000

The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That\'s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available .

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

*This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

QTC Management