Job Description

Description

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GENERAL PURPOSE:

Under general supervision, provides project management and technical hardware and software support to end users. Improves and enhances information systems that link to multiple databases involving complex equations and work plans to meet departmental and organizational needs.

Essential Duties and Responsibilities

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PRIMARY

DUTIES AND RESPONSIBILITIES:

The following duties

ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.



Acts as project manager for software and hardware acquisition, deployment and upgrades for organization or assigned department users; prepares project-related status reports. Administers, designs, creates, tests, implements, maintains and modifies computer systems, hardware, software applications, security measures, components and databases; monitors and ensures qualify, access, reliability and stability of applicable information technology and its related components. Designs and maintains a variety of system reports involving complex programming of software, databases, and/or related systems. Provides high level technical assistant and troubleshooting of software and other related technology problems for internal customers. Evaluates and analyzes department processes, procedures and workflow to determine the feasibility of different technology options and solutions to meet their requirements; assists end users with problem and process identification and definition; analyzes system problems and takes corrective action. Provides system analysis, computer configuration, planning and training of employees on various applications and systems to ensure optimal use. Performs business analysis, which involves collaborating with management, staff, and internal customers to determine desired technological goals, priorities, and resources. Provides technical direction and support including budget projections, for assigned department(s) or project(s) in determining current and future software and hardware needs. Analyzes operating procedures and develops/maintains related operating manuals. Reviews trends and practices in technology use and applications; acts as liaison with vendors and other agencies and organizations. Streamlines, consolidates and organizes business processes by establishing integration between software products utilized by the city. Identifies needs and opportunities for automation and where applicable, develops and implements new business processes that incorporate such automation. Makes the determination of when an internally developed program is in the best interest of the city; designs, writes, tests, supports and executes a customized solution. Ensures software licensing and use compliance for specialty software used by the city. Devises internal controls to maintain data integrity, proper data entry, storage and security access; develops strategies for data scrubbing. Collaborates with various departments and outside agencies to construct incisive procedures for tracking and complying with the terms of city contracts, development agreements and leases. Oversees the budget for the Business Integration Division; makes recommendations for cost saving opportunities and forecasts increases in software expenditures. Performs other duties as assigned or required.

SUPERVISION EXERCISED:

Generally none; may serve as lead on assigned projects.

Minimum Requirements

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Education and Experience:

Bachelor's Degree in Information Technology, Telecommunications, GIS, Computer Science or closely related field, OR equivalent course work at a technical or vocational school, and two (2) years of technical project management experience; OR an equivalent combination of education and experience.

Special Requirements:

Valid State of Arizona Driver's License. This position also supports public safety personnel and systems. Employee may need to obtain technical licenses or certifications such as NCIC and ACJIS.

Supplemental Information

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Necessary Knowledge and Skills:

Knowledge of technology, records management, computers, software applications and equipment used in municipal, business, and public safety settings. Knowledge of applicable programming principles, languages, operating systems and computer networks. Knowledge of principles and practices of project management and in assigned area of responsibility. Knowledge of database management concepts and analytic methods. Knowledge of governmental purchasing and budgeting. Skill in analyzing, qualifying, researching and communicating technological concepts. Skill in establishing and maintaining cooperative partnerships with internal departments and external agencies. Skill in handling multiple projects and prioritizing work assignments. Skill in providing technical assistance in the operations and maintenance of various applications, troubleshooting network systems and responding to requests for assistance. Skill in communicating effectively orally and in writing.

Physical Demands / Work Environment:

Standard office environment with occasional outside work.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.