Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care\xe2\x80\x94and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.

Make it about others. We do what\'s best for our customers and collaborate to drive progress.

Make it happen. We work with intention toward a common purpose and forge ways forward together.

Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Business Process Improvement Manager

POSITION LOCATION

This position is available to hybrid or in-office candidates in Richmond or Lynchburg, VA, or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin

YOUR ROLE
This role is part of a team responsible for supporting the USLI Customer and Associate Experience. This role will focus on supporting the Direct-to-consumer and agent assisted Sales/New Business experiences as they interact with our digital assets to navigate through the New Business sub-journey. These projects will leverage Scrum/Agile delivery. This role will be responsible for working closely with stakeholders to understand business requirements, translate said requirements into user stories for execution with one-to-many agile teams all while advocating on behalf of the customer and producer to provide a simple, effortless and empowered experience. This person must have a proven record of bringing together Technology, Marketing, Sales, Operations and Analytics to drive an improved user experience and deliver tangible business results.

What You Will Be Doing

Build effective partnership across businesses and functions, including Technology, Marketing, Operations, Sales, Brand, Legal, and other key stakeholders

Bring a customer-centric approach and constant advocacy for the customer and producer experience as they navigate the new business sub-journey interacting with our digital assets.

Build a product backlog that is visible, transparent, and clear to all, showing what the team will work on next.

At all times maintain two sprints worth of stories that are refined and prioritized for the team to pick up and work on

Express the product backlog items with clearly written and testable acceptance criteria.

Prioritize the items in the product backlog to best achieve goals and outcomes.

Primary interface to other business stakeholders and managing said stakeholder relationships.

Assist in forming the product strategy and future funding requests.

Define, develops, and provides information and analysis to drive the decision- making process and support business operations for internal and external customers.

Receive problem/value statement from leadership, works with IT/Architects to frame them into work streams and then oversees said work streams to deliver value to the organization.

Partner closely with the customer research and customer experience design teams to optimize customer journeys and the products within.

Influences all levels of an organization to support programs, projects and over all processes.

Identify and implements key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop.

Tracks overall project status for entire department in order to periodically report to management.

Ensuring the current and future digital experience meets all legal, compliance, and security policies / procedures specific to the US Life Insurance and known industry-wide best practices.

What you Bring

B.A. / B.S. or the equivalent working experience in business management, marketing, or related field

4-5 years of experience leading cross-functional teams in the development and execution of digital capabilities

Able to manage multiple programs / projects and associated resources

Strong analytical skills

Proven problem solving and strategic thinker

Strong teamwork, communication, influencing skills across all levels

Strong organizational, planning and time management skills

Exceptional collaboration skills

A naturally curious individual whose curiosity drives them to understand how solutions and processes work.

Strong verbal and written communication skills

2-3 years of working in the Scrum/Agile delivery framework

Nice to Have

MBA or the equivalent working experience in business management, marketing, or related field

eCommerce Product Management experience with a focus on user experience optimization

Experience with User Experience (UX) design, user-centered design methodologies, information architecture, and other usability-related fields

Experience with Analytics and A/B Testing Solutions

Employee Benefits & Well Being

Genworth employees make a difference in people\xe2\x80\x99s lives every day. We\xe2\x80\x99re committed to making a difference in our employees\xe2\x80\x99 lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off \xe2\x80\x93 Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

Additional

The base salary pay range for this role starts at a minimum rate of $77,600 up to the maximum of $128,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization

Genworth