Job Description

:

Concurrently works on a variety of initiatives focused on Clarfeld and CCPW Operations

• Application, Data and Reporting Change and Release Management
• Application, data and reporting support
• SharePoint site administration and access
• Compliance, Regulatory and Audit Requests

Coordinates application, data and reporting change and release management as well as assigned issue resolution, projects and initiatives

• Assesses information and validates there are no other alternatives or viable options in place and that a change is needed, obtains approval from Sr. colleague to proceed with change request
• Facilitates working with Project Manager, Business Managers, Business Subject Matter Experts and vendors to analyze business needs, documents requirements and proposes solution options that fully address any operational needs, gaps or issues. Obtains approval from Sr. Colleague on solution approach.
• Develops a well-documented business case with business owner, obtains approval from Sr. Colleague and business owner
• Ensures there are clear requirements or specifications with business signoff
• Ensures there is a clear business user acceptance test plan or creates one
• Oversees UAT and signoff
• Ensures the business validates change in production following push to production
• Develops and delivers communications and training on changes as needed

Applications, data and reporting support

• Covers a centralized business support mailbox, provides timely responses, updates and completion of requests
• Triages questions, issues and requests for reports, data or applications consulting with Sr. Colleagues as needed
• Co-ordinates with vendors and internal teams to resolve issues, ensures resolution is complete and effective
• Produces weekly, monthly and quarterly reports and reconciliations as assigned, obtaining Sr. Colleague review and approval where needed
• Provisions user access to assigned applications

SharePoint site management and administration * Posts content and communications

• Develops new libraries and information architecture as needed
• Provisions user access and develops access roles/groups where needed

About Us:

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague\'s or a dependent\'s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Citizens Bank