Job Description

Now is an exciting time to join the City of Raleigh's growing organization! The Engineering Services Department is committed to shaping the city's future, fostering a sustainable, resilient, safe, healthy, and vibrant community. Joining our team during this transformative period means contributing to impactful change alongside a dynamic and dedicated group.We are seeking a detail-oriented and analytical Business Systems Analyst to join our team. This pivotal role involves analyzing and optimizing business processes to enhance efficiency and improve organizational performance. The ideal candidate will collaborate with stakeholders to evaluate current workflows, identify opportunities for improvement, and implement effective solutions. Strong technical writing, analytical skills, excellent communication, and a proactive problem-solving mindset are essential for success in this role.Duties and Responsibilities

• Collaborates with stakeholders and cross-functional teams to streamline business processes, identify and mitigate risks and areas of improvement, and ensure technology program solutions are agile, responsive, and aligned with evolving business needs

• Documents process changes, instructions, and best practices to maintain operational clarity and consistency. Provides comprehensive training and support to end-users, ensuring smooth adoption of new processes and technologies
• Develops, review, and maintains service level agreements aligning with organizational objectives and stakeholder needs. Additionally creates and implements optimally streamlined process solutions, documenting detailed process maps, flowcharts, and workflows to visualize current and future-state procedures
• Establishes, implements, and manages performance metrics that comprehensively track process improvement effectiveness, supporting departmental plans, strategic planning, and KPI reporting endeavors
• Serves as a liaison for software upgrades and managing technology integration, encompassing a multifaceted array of responsibilities aimed at enhancing operational efficiency and strategic planning and reporting
• Oversees SharePoint and eBuilder infrastructures and other shared platforms used by the division. Assists as needed with GIS coding, BIM, tracking, and programming associated with enterprise systems like Cityworks, as well as facilitating division mapping needs through platforms such as iMaps and ArcGIS
• Fosters collaboration and document management by effectively structuring document management platforms, ensuring ongoing smooth functioning aligned with department/division goals
• Participates in testing, training, and implementation activities to ensure successful project delivery

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.Typical QualificationsEducation and Experience:
Bachelor's Degree in information technology, business administration, or related field, and one year of business systems analysis experienceORAn equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.Licensing and Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire. This position requires access to a City vehicle to complete on-site asset verification, emergency response, and collaboration with field teams for programs managed

Additional InformationKnowledge, Skills, and Abilities:

• Business process/program administration, management, analysis and developing and maintaining documentation
• Prioritizing and managing processes and project activities, coordinating deadlines for competing demands
• Qualitative and quantitative research, critical thinking, and analysis, applying logic and reason to gather information, interpret results, monitor data, and compile statistics
• Authoring and preparing original reports, technical documents and resource materials
• Creating training and education materials and providing training to personnel
• Developing dashboards, graphics and imagery
• Organizing and maintaining documentation, data, records and files
• Best practices, trends and both current and emerging technologies, including computer and relevant software applications
• Federal, state and local laws, codes, and regulations

ADA and Other Requirements:
Positions in this class typically require: climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.Light Work:
Exerting up to 20 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Working Conditions:
Work is performed in both the field and in an indoor office environment.The diversity of our workforce enhances our ability to meet the needs of our citizens and we work hard to ensure a fair and inclusive workplace. The City of Raleigh is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, gender identity, political affiliation, or genetic information.When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your total rewards. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.To find out about the City's benefits package, and other programs, please visit our Employee Benefits page:The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.01Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02How much relevant or comparable work experience do you have in information technology or business administration?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03How much work experience do you have with data analysis and reporting?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

04Please check which of the following areas of work you have experience with. If checking yes, please ensure that this documented in your application.

• Programming languages
• Data management systems
• Data visualization tools
• Technical documentation for end users
• System integrations for a cohesive ecosystem

05Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?

• Yes, I currently have a valid NC Driver's License.
• I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire.
• No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire.

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