Job Description

Title: Cafe Team Expert Category: Retail EmploymentType: Full-Time Location: LA - Baton Rouge - Baton Rouge - 2837 LocationType: retail JobLocation: Baton Rouge, Louisiana 70809-0000 JobSummary: As the Caf\xc3\xa9 Team Expert, you are committed to creating an environment with the team in the Caf\xc3\xa9 that celebrates excellence in hospitality and operations. Acting as a role model, you motivate and support the caf\xc3\xa9 team to provide superior customer service while modeling the standards and core values of the company. You motivate and lead the team by example to achieve sales goals and to deliver operational excellence, maximizing efficiency and minimizing loss through timely execution of all processes. You are supported by your store manager and caf\xc3\xa9 market leader who have responsibility for recruitment, performance management and promotions within the caf\xc3\xa9 team.
WhatYouDo:

• Work on the caf\xc3\xa9 floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines).

• Excel in delivering the caf\xc3\xa9 customer experience and motivating the caf\xc3\xa9 team.

• Ensure a vibrant Caf\xc3\xa9 by delivering on our commitment to presentation and cleanliness.

• Keep a full and clean bake case throughout the day through the effective use of prep sheets.

• Prepare for and effectively execute all product limited time only launches.

• Review category sales, inventory quantities and product waste reports to maximize our sales and profitability.

• Follow caf\xc3\xa9 ordering practices for a diverse product mix.

• Ensure quality standards in preparation and presentation standards of beverages and food.

• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence and to improve team member performance.

• Support the caf\xc3\xa9 team using company provided training and coaching tools.

• Demonstrate operational excellence to maximize efficiency.

• Ensure compliance with caf\xc3\xa9 standards as it pertains to safety, customer communications and all store operations.

• Communicate with the store and caf\xc3\xa9 team respectfully and in a timely manner, sharing key issues and messages.

• Support the caf\xc3\xa9 market leader in their management of your team.

• Support the caf\xc3\xa9 market leader in their initiatives both within your caf\xc3\xa9, and within those of others in your market.
  

Knowledge&Experience:

• Solid caf\xc3\xa9, food service or hospitality knowledge.

• Passionate about the caf\xc3\xa9 business and have excellent standards of service.

• Ability to communicate effectively and comfortably.

• Understand the caf\xc3\xa9 business and impact of ordering and sales upon results.

• Experience building collaborative and productive working relationships at all levels.

• Can empathize with and understand people.

• Deliver honest and constructive feedback.

• Can solve problems through good decision making and knows when to take partnership.
  

Expected Behaviors

• 
  Prioritize customer experience above all else.

• Achieve consistent results and profitability.

• Demonstrate collaboration and ability to adjust style to meet individual needs.

• Provide clear direction, monitor progress and provide appropriate feedback.

• Motivate a team of people through engagement and focused dialogue.

• Open to feedback and can reflect on this insight to develop and grow.

• Show adaptability and work with a sense of urgency all the time.

• Self-aware and understand how your actions impact others.
  

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.