Job Description

Cahaba Access Assistant Last Updated on June 5th, 2023

Reports to COO/Operations

Purpose: Establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization, coordinating and referral functions with all other departments. Assists staff in clinics, corporate office, and residency office with clerical assignments.

Responsibilities and Duties:

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  Document of all patient care in electronic medical record (EMR)
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  Complete patient paperwork including prior authorizations, home health paperwork,

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  Respond to patient messages, schedule appointments and procedures
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  Work through assigned tasks in EMR
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  Obtain referral when scheduling with a specialist, Schedule all Doctor to Doctor referrals and diagnostic testing for the patients within the time frame requested by the patient or doctor
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  Check insurance plans to ensure the doctor or facility is in network prior to scheduling with a specialist or hospital for testing
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  Obtain prior authorization on all high tech imaging services, surgical procedures, sleep studies, and Psychological services. Some insurance will not require but an attempt must be made. Always obtain the name of the insurance representative. If an authorization is not required ask for a reference number for the call
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  Obtain detailed benefit coverage for psychological services, dietary services, surgical procedures, global maternity, injections, and sleep studies with all insurances.
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  Obtain a name and reference number for the benefits quoted
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  Generate diagnostic orders and fax to the relevant imaging facility
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  Notify patients of their scheduled appointments
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  Demonstrate excellent organizational skills
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  Responds to Medical records, medication prior authorizations, and paperwork for All clinical sites
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  Under the direction of the Nurse Manager, work on clinical tasks, including Athena buckets
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  Distribute records into patient charts in Athena
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  Fax records via Athena Fax
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  Other tasks as assigned by Nurse Manager
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  Physical Location will be at the Brent Bank Building***

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  Time Management
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  Organization
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  Attention to Detail
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  Quality Focus
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  Professionalism
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  Productivity
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  Thoroughness
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  Deadline-Oriented
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  Internal Communications
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  Reporting Skills

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  Knowledge of medical terminology
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  Ability to organize and process work efficiently
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  Proficiency in computer programs and applications
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  Ability to independently assume other responsibilities in addition to routine duties
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  Must be a team player and self-motivator
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  Ability to communicate clearly
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  Ability to use EMR software and basic office software
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  Accuracy and thoroughness in detail intensive tasks
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  Strong written and verbal communication skills
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  Strong customer service skills